Tech Ops 2 - CCFGP1JP

About role:
As an IT Technical Support with expertise in the Operations team, you will collaborate with our client's department. You will be responsible for Administration. Our client is currently looking for a recruit to join their current team. Below are the job details for your reference: You can also ask our friendly recruitment team for any questions you may have about the role, between 08.00am till 04.00pm Monday to Friday.

Shifts: Monday to Friday (37.5 hours)

Job Description:
Your duties will include:
Filtering, visually inspecting, testing and cleaning various device types of IT equipment including, laptops, desktops, screens, handhelds and mobile devices etc. Carrying out configuration software builds and repairs on various customer devices. Work includes software builds, software updates, repairs, diagnostic fault-finding and preparing kit to be shipped to various customers. The right candidate will have experience in configuration software builds, problem-solving and fault-finding, laptop and desktop repairs, be familiar with software and hardware components of tablets, desktops and laptops. Logging issues and closing calls on the company computing system.

Responsibility

• Troubleshooting incidents, software and hardware
• Resolution of software and hardware issues (laptop, desktop, mobile devices)
• Installation of spare parts and configuration of laptops, desktops and tablets
• Organising, analysing and handling of tickets in the company computing system.
• Preparing new and repaired hardware
• Carry out warranty repairs to OEM standards following contractual agreements in accordance with ASP.
• Escalating any potential customer SLA impacts to the relevant teams.
• Staging laptops and PC's with pre-defined builds
• General housekeeping to locate and eliminate causes of backlogs to provide continuous and fluent service to our customers.
• Assistance in specific tasks where prompt investigation and resolution are required.
• Maintaining a functional and accurate location system to ensure precise asset management.
• 6S Implementation and ongoing maintenance of the workshop
• Flexibility of workload to assist in all areas of the Maintenance and Service Centre to avoid backlogs and to maintain achievement of SLA's is essential.
• Must be able to work on their own initiatives and prioritise workloads.

The Ideal Candidate

• Excellent Administration and communication skills, both written and oral
• Previous knowledge of Microsoft applications
• Has held or able to attain up-to-date accreditations with all major manufacturers including HP, Dell, Apple, Lenovo etc.
• Previous experience of supporting mobile devices and hand-held devices
• Good administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information.
• Previous experience working in a corporate IT environment is an asset.
• Excellent time management and organisational skills
• Willing to take initiative and be hands-on.
• Experience in building effective relationships and team work.
• A confident, professional, positive, and proactive approach
• Forward-thinking and offer efficient ways of working.
• Able to coach and mentor team members and new starters into the business.
• Previous experience of Enterprise maintenance.
• Able to adapt, grow and self-educate at a pace to meet the ever-demanding needs of the service.
• Able to gain government SC clearance.

What's in it for you? Rate Umbrella £20.75 PAYE Basic £15.99 PAYE Premium £18.15

Contract 6 Months contract

Location: Hatfield
Hours: Shifts between the hours 07:00 - 19:00 (7.5hrs Shift) with 30 Minutes Lunch flexibility on hours may be requested

Next Steps: Once you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better. We look forward to speaking to you!

Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.