Technician 2- CCFGP1JP

Join a leading technology company as Senior Customer Engineer - Level 2!

Job Description:
Job Title: Senior Customer Engineer - Level 2
Location: Derby, DE24 8DZ
Rate: PAYE - £14.90/hr (Basic) or UMB £19.33 per hour (Inside IR35)
Start/End Date: 01/12/2026 to 03/05/2027
Work Schedule: Mon-Fri 09:00-17:30

Key Responsibilities

• Undertake incident and request tasks
• Possess 2nd line responsibility for resolving incidents with SLA
• Maintain a 2% incident per month target
• Be responsible for the completion of assigned works within allocated timeframes
• Undertake Project Tasks, supporting both internal and external Project Managers
• Undertake Non-Standard Requests tasks to agreed timescales
• Proactively communicate and coordinate with Level 3 teams to highlight major level issues
• Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc.
• Install & configure software and hardware

Skills and experience

• An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 & Windows 11), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office.
• Experience handling LTSC Channels and KIOSK is highly desirable
• Basic level understanding of SCCM/Active Directory and a working knowledge of IT service models
• Networking experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity
• An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, along with general etiquette
• Computer peripherals - including, but not limited to, printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners
• Working Knowledge of IT Service Management (ITSM) software (ServiceNow)
• Excellent customer interface and customer service skills
• Some flexibility with working hours when needed
• Full UK Driving Licence.

How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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