Technician 2

Join a leading telecommunication company as an IT Support Technician (Level 2)!

Job Overview
This role involves providing on-site desktop support, hardware installations and laptop refresh services, either independently or as part of a team. Responsibilities include troubleshooting hardware and software issues, assisting users with device builds and configurations, supporting meeting rooms, handling walk-up IT queries, maintaining accurate records in ServiceNow, conducting proactive equipment checks, and ensuring adherence to established procedures while escalating issues when required.

Job Title: IT Support Technician (Level 2)

Location: Bristol BS1 6ED

Rate: PAYE - £14.90/hr (Basic) or UMB £19.33 per hour (Inside IR35)

Start/End Date: 24-Aug-2026 to 26-Feb-2027

Work Schedule: Mon-Fri 09:00-05:30PM

Key Responsibilities

• T2 Technician On-site Site-Based engineer
• Working either within a team on site or as the single point of contact for the site.
• Provide desktop hardware installation and swap services and assist users if required.
• To start automated builds and simple scripted post-login configuration on laptop computers in the case of software failure and manage hardware repair through the customer defined warranty routes where required.
• Provide desk side support functions to the customer if needed and handle walk-up queries for software and hardware issues.
• Upkeep of system records, principally ServiceNow. Strict adherence to procedures, scripts and polices is a must.
• Proactive scheduled desk and meeting room checks to ensure maximum possible availability.
• Meeting room support and fault diagnosis.
• Ensure the team leaders are aware of any issues or potential escalations.

How to Apply:
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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