Technician 2
Join a leading technology company as a technician 2!
Job Overview
Responsible for effective queue and ticket management for the assigned Hub and surrounding spoke locations, ensuring timely updates, call handling, and resolution in line with contractual service levels. Managed Hub stock and asset control, including scanning IT equipment in and out of locations, overseeing locker replenishments, and ensuring accurate asset tracking. Carried out triage and in-warranty hardware repairs, liaising with vendors for parts replacement and returns, while managing compliant disposal of end-of-life equipment. Proactively identified service risks and improvement opportunities, escalating concerns to the Team Leader as required, and consistently adhered to all agreed authority site regulations and Computacenter processes and procedures.
Tittle: Technician 2
Location: Clyde Faslane
Rate: PAYE - £14.90/hr (Basic) or UMB - £19.34/hr (Under IR35)
Start/End Date: 05-May-2026 to 31-May-2027
Work Schedule: Mon-Fri 08:30-17:00
Must have SC Clearance.
Key Responsibilities
- Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensures appropriate updates and call management to maintain service levels as per contract.
- Hub stock management, including asset management of kit in/out (Scan items in/out of locations) as per contract.
- Effective Management of disposals that go through their Hub as per contract
- Triage and perform hardware repairs of 'in warranty kit' and liaise with vendors for parts and returns as per contract. Locker replenishments where appropriate as per contract.
- Highlight potential issues with service/potential service improvements to their Team Leader
- Follow any agreed processes and procedures either by the Authority (site regulations etc) or Computacenter's own.
Key Requirements
- 2 years+ experience in a PC field service environment or PC field Workshop environment.
- Hardware - Diagnose, troubleshoot, support & repair including complex laptop break/fix repairs) Accredited or willing to go through HP & Dell - Desktop and Laptop training
How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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