2nd Line IT Support Technician

2nd Line IT Support TechnicianLocation: onside every day in Leeds (driving licence needed as there will be occasional travel to other UK sites) Salary: £32,000 per annum
Job Type: Permanent
Reporting to: IT Project & Support Team Lead

Are you ready to take the next step in your IT career? Our healthcare client is looking for a proactive and technically skilled IT Support Technician to join a dynamic team supporting infrastructure and project delivery across the business. This is a fantastic opportunity to work on cutting-edge systems, lead on key projects, and provide high-level support in a collaborative environment.
What You'll Be DoingAs IT Support Technician, you'll play a pivotal role in both project delivery and technical support. You'll work closely with the IT Project & Support Team Lead, supporting the implementation of new systems and infrastructure, while also acting as a second- and third-line escalation point for technical issues.Your responsibilities will include:

• Supporting and leading IT projects as directed by the IT Project & Support Team Lead, IT Manager, or Head of IT.
• Collaborating with operational and project teams to deliver IT solutions.
• Assisting in the implementation and management of IT infrastructure and data security standards.
• Providing second- and third-line technical support via phone, ticketing system, or on-site.
• Acting as an escalation point for complex technical issues.
• Training and mentoring junior team members and recommending formal training where appropriate.
• Monitoring workloads and proactively managing KPIs and targets.
• Identifying and raising issues within support systems and policies.
• Maintaining and reviewing information systems in line with departmental guidelines.
• Managing hardware setup, software installation, and system configuration.
• Travelling to other sites or data centres when required (valid UK driving licence essential).

What You'll Need to SucceedWe're looking for someone with a strong technical foundation, excellent problem-solving skills, and a collaborative mindset. You'll need:

• Microsoft or ITIL certifications, or equivalent experience in desktop support, networks, servers, and cloud services.
• Experience with Microsoft Entra/Azure cloud-based services.
• Strong understanding of Microsoft OS and hardware components.
• Networking knowledge (TCP/IP, DNS, DHCP), routing and switching.
• Experience with Active Directory and Group Policies.
• Server OS and hardware configuration and maintenance.
• Familiarity with virtualisation technologies (VMware, Hyper-V).
• Knowledge of firewalls, VPNs, and network security.
• Proficiency in desktop applications (MS Office, Adobe, Chrome).
• A customer-focused approach to technical support.

What you'll get in return This is a fully on-site role in Leeds, paying £32,000 per annum, with 25 days annual leave + bank holidays.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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