CRM Specialist

Hays Technology are recruiting for a CRM Specialist for one of our clients. This role will initially be a 3-month contract with extension and will work to the rate of up to £500p/d inside IR35.

What will you be doing?

• Manage the delivery of the CRM services on our platform (Dynamics 365).
• Migrate legacy systems and data into the CRM platform.
• Work with the business to transform operations into an optimised CRM platform.
• Develop a "single view of the customer" ensuring data from corporate systems is visible to CRM users using integrations, APIs and other technology.
• Define and manage security within the CRM.
• Recommend improvements to existing processes and products and working with business teams to achieve their outcomes.
• Identify and manage risks, issues, dependencies and opportunities for CRM services.
• Work closely with Architects to ensure we comply with all relevant requirements, capturing all relevant data and further develop the architecture to support at an enterprise level.
• Working with Cyber Security and the Data Protection Officer to ensure that we are meeting required standards implementing tools that monitor and enforce policies.

Experience in Dynamics Contact Centre is highly desirable for this post.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)