Duty Technician | 12 months | up to £350 per day | Winchester

Job Title: Duty Technician

Contract Length: 12 months

Rate: £300 - £350 per

Location: Winchester | On-site

Shift Pattern: 12-hour shift pattern, 7am-7pm and 7pm-7am.
Clearance: Eligible for BPSS and SC clearance | **5 years unbroken UK residency**

The Duty Technician plays a crucial role in maintaining the smooth operation of our supply chain processes.

This position requires a detail-oriented individual who can handle various tasks related to inventory management, equipment maintenance, and quality control.

The ideal candidate should have strong technical skills and excellent problem-solving abilities.

Important Notice:

This role is a 12-hour shift pattern, 7am-7pm and 7pm-7am. The pattern will be 4 days on, and 4 days off.

This role is not remote and the candidate will be required to be on-site at Hursley, Winchester for every shift.

Role:

• To handle incoming technical support incidents, requests and changes.
• Management of personal call queue, ensuring calls are closed in a timely fashion.
• Provide updates and ensure ongoing customer communication is maintained.
• Resolution of calls ranging from simple password resets to complex server queries.
• Escalation of calls to 3rd Line Team necessary.
• To work as part of a close-knit and highly skilled team of engineers.
• Provide excellent customer service.
• Work with other internal teams (3rd Line Technical Delivery Teams, Development, Projects, etc.)
• Perform software builds/re-builds on PCs and laptops as required.
• Fix hardware faults and install upgrades to client hardware.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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