ICT Core Systems Service Manager

ICT Core Systems Service ManagerGloucestershire£45,000-£55,000
Role Description

Act as the Single Point of Contact (SPOC) and a decision maker for systems and application change and they will lead User
Group. This pivotal role will ensure only one method to change functionality across the three integrated systems.
To represent the organisation at national, regional and local meetings to enable maximisation of the
development of RMS.

To work with the Minerva delivery teams to ensure that the organisation is aligned with the Minerva
vision ensuring maximisation of RMS to transform how all organisations work together, share information and realise the
benefits.

To represent the organisation at specialist system owner meetings, with engagement to evolve
and develop the relationship around product development.

To coordinate developments, making sure it remains updated and fully supportive of the operating
mode, including holistic management across associated systems, to ensure continued parity between the
Interfaces.

To optimise performance and effectively manage changes, oversee, monitor, and address development and
change requirements within associated systems. Ensure integration between local and national
Interfaces, while maintaining alignment, especially those involved in the South West
Collaboration.

To prioritise development and work with stakeholders to maximise development opportunities.

To support the service team to rectify issues by problem-solving at a local level, support improvements in
functionality to meet local objectives and support activity.

The provision of specialist advice and guidance to stakeholders to ensure that responses are
delivered within appropriate policies and legislation and achieve the best possible outcomes.
Monitoring and management of the performance of the trio of systems and the requirements for the organisation, devising and implementing effective strategies to identify issues and improve force team/individual
performance to ensure adherence to professional standards and contribute to the achievement of objectives.
Identification of opportunities for, and co-ordination of, the exploration of new ways of working and innovation, applying critical thinking to identify solutions to problems in line with evidence-based practice.

Requirements

• Desirable to have working knowledge of RMS (Niche), Pronto and CAD systems
• Familiarity with ITIL or similar service management frameworks.
• Excellent communication, problem-solving
• Stakeholder / Customer Engagement and customer service
• Demonstrable skills in managing complex workloads and performance delivery.
• GDPR, Data Protection awareness
• Cybersecurity awareness
• Project Management awareness (Agile, Prince2 or similar).

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