IT Operations Manager

IT OPERATIONS MANAGER

**HYBRID WORKING**
**INSIDE IR35**

Our client, a leading education institution in the heart of London is looking to bring onboard an experienced IT Operations Manager for an initial 3-month contract.

In this critical role you support a senior Director by taking on day-to-day leadership and management of the IT department and its operational workload.

You will be responsible for ensuring the smooth running of the IT department, managing the IT team, prioritising support requests and ongoing tasks, and overseeing operational IT service delivery.

Key Responsibilities Include

• Lead, manage, mentor, and support the existing IT team
• Manage the IT helpdesk queue and workload, ensuring timely and effective resolution of support requests
• Prioritise incoming IT issues and projects based on urgency and impact, in consultation with the senior stakeholders
• Oversee the operational maintenance and monitoring of the IT infrastructure, including servers, network
• Manage relationships with key IT vendors and external support providers as necessary for operational issues

Key Skills Required

• Demonstrable experience in an IT management or leadership role, preferably within an educational or similarly complex environment
• Demonstrable experience managing and leading an IT support or operations team
• Strong understanding of Windows Server environments, Microsoft technologies (Active Directory, Group Policy, O365/Microsoft 365), networking principles (TCP/IP, DNS, DHCP, Wi-Fi), and end-user device support (Windows and potentially macOS/iOS)
• Experience with IT service management principles (e.g., ITIL) and helpdesk ticketing systems
• Experience managing virtualised environments (e.g., VMware, Hyper-V)

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