IT Team Lead

IT Team LeaderLocation - Shrewsbury

• Hybrid working with an expectation of 2 days per week on-site

Reporting To

• Head of Digital & Analytics

OverviewWe are seeking an experienced and hands-on IT Team Leader to join the business at a pivotal moment of transformation. With new private equity ownership and significant investment in IT, this is a rare opportunity to help shape the future of technology within a growing European organisation.The company operates 23 sites across Europe, including the UK, Ireland, Spain, France, the Netherlands, and Belgium, and is undertaking a major transition from on-premise technology to cloud-based solutions.This role will play a key part in ensuring IT is a trusted partner to the wider business, building strong relationships across departments and supporting ongoing growth and change.
Key Responsibilities

• Lead and support the delivery of IT services across the business, ensuring a secure, reliable, and high-performing IT environment.
• Report to the Head of Digital & Analytics, contributing to IT strategy, governance, and technology roadmaps.
• Build strong, collaborative relationships with stakeholders across all departments, acting as a trusted IT partner to the business
• Line-manage a small onshore team consisting of:
• 1 Infrastructure Engineer
• 1 IT Support Engineer
• Manage and support an offshore front-line IT support team, ensuring service quality, performance (SLAs), and continuous improvement
• Act as a technical escalation point for complex infrastructure, security, and systems issues
• Own and oversee Microsoft tenant administration (Microsoft 365), including platform configuration, security baselines, and service health.
• Manage identity and access management through Azure AD / Entra ID (users, groups, RBAC, MFA, Conditional Access, Joiner/Mover/Leaver processes)
• Oversee infrastructure management across on-prem and cloud environments (network, servers, endpoints, core services), including monitoring, availability, and capacity planning
• Own applications, endpoint management, and patch management, ensuring timely updates and minimal business disruption.
• Support and deliver cloud migration/modernisation activities from on-prem to cloud platforms, working with internal teams and external partners.
• Ensure effective incident, problem, and change management (root cause analysis, preventative actions, change control/CAB where applicable)
• Manage IT procurement and requisitions, including quotes, renewals, licensing, and vendor performance
• Support onboarding and offboarding, ensuring devices, access, licensing, and security requirements are consistently applied.
• Maintain accurate documentation (runbooks, procedures, knowledge base, diagrams) and contribute to process standardisation/automation
• Travel occasionally to European sites as required

Skills & Experience

• Strong, broad knowledge of IT systems, including:
• Microsoft technologies (Microsoft 365, Azure/Entra, tenants)
• Domains and identity management
• Infrastructure (on-premise and cloud)
• IT security principles and controls
• Specialist or advanced expertise in 1-2 key areas, ideally infrastructure and/or security
• Proven experience leading or managing IT teams, including remote/offshore teams
• Experience supporting or delivering cloud migration or modernisation programmes
• Strong communication skills with the ability to engage both technical and non-technical stakeholders
• Comfortable working in a fast-moving environment undergoing change

What's on Offer

• Significant investment in IT with access to best-in-class tools and platforms
• A rare opportunity to join the business at a time of major transformation and growth
• Exposure to a multi-country European IT landscape
• Clear opportunities for career development as the business expands
• The chance to make a tangible impact under new private equity ownership

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