Junior / Graduate Level IT Service Manager x 2

We are working with a client who is a global leader in consulting, technology services, and digital transformation, committed to delivering positive change through technology and human collaboration.
We are seeking two enthusiastic junior level IT Service Manager's to join our delivery team working on applications for Public Sector clients. These graduate-level roles will support programme and project management activities operating to internal and public sector governance. You will work alongside our delivery managers, product managers, programme leads and portfolio teams to track progress, manage reporting, drive resourcing, coordinate governance and ensure delivery runs smoothly.
You will need to be able to coach and lead teams in Agile and Lean practices, determining the right approach for the team to take and evaluating this throughout the life of a project. Think of new and innovative ways of working to achieve the right outcomes. Demonstrate an advanced understanding of design, technology and data principles. Understand the marketplace and realise the benefit of a product and persuade others that it's the right one to use. Apply experience in multiple parts of the product life cycle. Keep abreast of industry best practice and can cascade ways of working. Problem management: anticipate problems and defend against them at the right time. Start to define and create approaches, coach others, understand what is most important and applicable. Effectively get buy-in from the organisation, work with scant information and explain it in abstract terms, develop a strategy. Give direction on which tools or methods to use, demonstrate experience in meeting the needs of users across a variety of channels, bring insight and expertise in how user needs have changed over time to ensure they're met by the business. Work with and challenge senior stakeholders, prioritise and mitigate constraints, and turn them into an advantage.
These opportunities will suit candidates who are looking to progress a career in IT Service Management. It is expected you should already have some form of work experience in this field and have familiarity with ITIL and Agile working practices.

Please be clear that only candidates that meet the above criteria with the right to work and are resident in the UK with a UK Passport will be considered. You must have been resident in the UK for at least 5 years (unbroken) as the client will want you to undertake BPSS clearance and may want to offer SC Clearance in the future. The nature of the work requires this candidate to be based in the UK with a UK Passport or ILR at least. This role will allow for remote working here in the UK, but you must be able to attend key client sites in London when needed.

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