Oracle HCM Support Specialist

Location: Warwickshire (Hybrid - typically up to 2 days per week on-site)
About the Role
We are seeking an experienced Oracle HCM Specialist to join our team supporting the ongoing maintenance and enhancement of ESR. This role is predominantly functional with some technical responsibilities, requiring strong communication skills and the ability to work closely with end users to resolve queries and issues efficiently.You will act as a key point of contact between the business and IT, helping to prioritise issues, investigate problems, and provide clear, professional guidance to stakeholders at all levels.
Key Responsibilities

• Provide functional support for ESR and associated Oracle HCM modules.
• Investigate, analyse, and resolve issues raised by end users, system operators, and the help desk.
• Manage and prioritise service requests, incidents, and problems within agreed SLAs and OLAs.
• Communicate effectively with users, IT teams, and project stakeholders.
• Build strong working relationships with clients and project teams.
• Deliver clear, politically sensitive responses and solutions when required.

Required Skills & Experience

• Strong Oracle HCM expertise (e.g. Oracle HRMS, Oracle SSHR, Oracle Workflow, OLM, Oracle BI, SQL).
• Proven application support experience.
• Strong problem-solving, investigative, and analytical skills.
• Ability to query, manipulate, and configure SQL.
• Experience using help desk/ticketing systems.
• Excellent customer-facing communication skills (verbal & written).
• Ability to work effectively with colleagues and stakeholders at all levels.
• Strong negotiation and persuasion abilities.

Nice-to-Have Skills

• Understanding of the ITIL framework.
• Knowledge of UK Payroll legislation.
• Experience working in the healthcare sector.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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