Senior Application Support Analyst

Prestigious opportunity within an established technology team for a Senior Applications Support Analyst, dedicated to a market-leading Housing organisation. Due to a period of significant growth and investment, we are inviting you to join our success story based in Oldham with hybrid working.

As our Senior Applications Support Analyst, you will be responsible for:-

• Performing routine operational tasks to ensure the stability, availability, and optimal performance of ICT applications
• Developing, managing, and supporting both existing and future ICT applications
• Leading and contributing to cyclical ICT projects and system upgrades
• Delivering outstanding customer service in line with agreed service level agreements

If you possess a combination of some of the following skills, then LETS TALK!

• ITIL V3 or working towards
• Previous experience in providing application support
• Ability to create technical documentation, knowledge-based articles and user guides
• Knowledge of reporting tools, SQL, Power BI or ETL
• Familiar with supporting Northgate Housing Management System (or similar) is advantageous
• Experience supporting repairs & scheduling systems (ROCC, DRS or similar) also advantageous but not essential

In return, you will be rewarded with a range of fantastic benefits, including:

• 30 days holiday and all UK bank holidays plus one company shut down day
• Defined contribution pension scheme with an employer contribution of up to 10%.
• Automatic enrolment into a healthcare cash plan and private health insurance plan
• Access to our colleague benefit platform, which offers discounts on hundreds of high street brands
• Access to Doctorline, a 24/7 worldwide GP helpline for you, your partner and your children
• Enhanced maternity, paternity, and sick pay
• Discounted gym membership
• Access to an Employment Assistance Programme with 24-hour confidential counselling support for both personal and work-related issues.
• Professional subscriptions are paid for by the business where they are an essential requirement of your role.
• Enhanced maternity, paternity, adoption and sick pay
• Long service awards

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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