Service Assurance Analyst

Prestigious opportunity for a Service Assurance Analyst to join our pioneering Digital transformation.

Co-ordinating an end to end Service Assurance (Service Design and Transition) process. You will be responsible for work ensuring that new and changed IT Services have a complete Service Design Package, and that it meets the agreed Service Transition and Operational Readiness measures, which includes creation of artefacts such as runbooks, configuration of ITIL service support processes, support and RACI models, Disaster Recovery plans, and the completion of knowledge transfer.

If you possess a combination of some of the following skills, then LETS TALK!

• Experience of co-ordinating/managing Service Design and Service Transition activities for new and changed services
• Experience of collaborating with stakeholders to successfully onboard all new and changed solutions delivered into the production environment
• Demonstrable understanding of Availability Management, Capacity Management and Information and Governance
• Understanding of ITIL
• Experience of project delivery and working within a governance framework
• Experience of security system implementations preferred

In return, you will be rewarded with:

• Generous annual leave allowance, including Christmas/New Year closure;
• Pension scheme membership to provide benefits for you and your family;
• Well-being programme with counselling, fitness and leading sports facilities;
• Learning and development opportunities;
• Season ticket loans for public transport;
• Cycle to Work Scheme;
• Workplace nursery scheme;
• Staff recognition schemes;
• Staff discounts on a range of products and services, including travel and high street savings.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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