Service Desk Analyst

IT Service Desk
£145 Per Day, Inside IR35
On-Site
3 Months Contract
Cardiff

Your new company
A great organisation based in Cardiff.

Your new role
This is a hands-on role, providing 1st line support in a busy environment. You'll be part of a small, collaborative team, helping to manage incoming requests, troubleshoot issues, and escalate where necessary.

What you'll need to succeed

• Provide 1st line technical support across Windows, Citrix, M365
• Manage and triage service requests via portal, email, and phone
• Troubleshoot common issues such as connectivity problems and password resets
• Escalate complex issues while maintaining clear communication with users
• Use remote tools and team screen sharing for investigation and resolution.
• Work on-site full-time in a South Wales location
• A car and a licence is recommended due to the site location

What you'll get in return
£145 Per Day

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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