Service Desk Manager

Your new company
A forward-thinking organisation based in Ashton-under-Lyne is seeking an experienced Service Desk Manager to lead and develop their IT support function. This is an excellent opportunity to join a values-driven business that prioritises service excellence and continuous improvement.

Your new role
As Service Desk Manager, you will be responsible for overseeing the delivery of high-quality IT support services across the organisation. You will lead a team of service desk analysts, ensuring efficient resolution of incidents and requests while driving service improvements and maintaining strong stakeholder relationships.

What you'll need to succeed

• Proven experience in a Service Desk Manager or IT Support leadership role
• Strong knowledge of IT service management principles (ITIL desirable)
• Demonstrated ability to manage and develop high-performing teams
• Excellent stakeholder management and communication skills
• A proactive approach to service improvement and problem-solving
• Driving Licence and ability to travel to another site in Greater Manchester as required

What you'll get in return

• Competitive salary of £52,022 - £57,187 per annum
• £5,052 car allowance
• Hybrid working (2-3 days a week in the office)
• Flexible working arrangements including 4 days compressed weeks available
• Generous pension scheme
• Occupational sick pay
• BHSF Health Membership

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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