Service Transition & Design Analyst (ITIL)

Service Design & Transition Analyst (ITIL) £500 a day (Inside IR35) Hybrid (3 days onsite in Manchester or Milton Keynes) 3-4 Months Service Design & Transition Analyst required to manage the Service Design & Transition element of Projects & Programs introducing new or changed Services into live operation and retiring old services. Matching the non functional requirements with theITSS Operating model and the Service Catalogue. Key Accountabilities Be the single point of contact for the project on matters regarding support. Advise the project and support stakeholders of any deviations from technology and support strategy, standards and policies. Translate the non-functional requirements into a practical support model. Facilitate the delivery of all agreed Service Acceptance Criteria including operational expenditure budget Create and publish agreed service artefacts such as (but not confined to) Service Definition, Service Level Agreement and Service Catalogue entry. Chair any necessary meetings between the project and support stakeholders (internal and external) and provide regular progress updates to all support stakeholders. Communicate any risks and issues affecting the support organisation to the Project Manager and log them in the risk register. Manage the Early Life Support period and facilitate a graceful handover to the operational support owners. Job Skills, Experience and Qualifications Proven experien...