Technical Support Specialist

Your new company
Are you passionate about solving technical challenges and delivering exceptional customer experiences? We're seeking a
Technical Support Specialist to join our dynamic team and help drive high-quality outcomes through expert troubleshooting and proactive case management.This hybrid role offers the flexibility of remote work combined with in-office collaboration at our Solihull location.Your new role

• Serve as the primary technical contact for support cases
• Manage the full lifecycle of each case-from intake to resolution
• Troubleshoot application behaviour, data inconsistencies, configuration issues, and integration challenges
• Communicate clearly and consistently with customers throughout the resolution process
• Document findings to support internal knowledge sharing and process improvement
• Identify recurring issues and collaborate with peers to enhance support efficiency
• Ensure case handling meets service-level expectations, balancing speed and accuracy

What you'll need to succeed

• 2-4 years of experience in technical, systems, or application support
• Proficiency in PHP and SQL, with the ability to debug and interpret code and queries
• Ability to read and understand JavaScript in a troubleshooting context
• Comfort working in Linux command-line environments
• Solid understanding of the LAMP stack and web application fundamentals
• Familiarity with REST/SOAP APIs, browser developer tools, and log interpretation
• Experience supporting CRM platforms (preferred but not required)
• Strong communication skills and a customer-first mindset
• Proven ability to manage a support workload with ownership and attention to detail

Preferred Qualifications

• Experience supporting SaaS applications in fast-paced environments
• Familiarity with platforms like HubSpot or Salesforce
• Exposure to CRM customisation, configuration, or integration
• Relevant technical certifications
• Experience contributing to internal documentation and support optimisation
• Knowledge of Oracle, Microsoft SQL Server, and Microsoft IIS

What you'll get in return

• Pension Scheme
• Private medical and dental insurance
• Health & Wellness Reimbursement Program
• Unpaid sabbatical leave
• Career & Personal Development resources
• Discounts on travel, virtual exercise classes, and more
• A merit-based culture with opportunities to learn, grow, and excel

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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