User Researcher

User Researcher: HR Automation

Location: Remote + Some time on a local site within the UK

Rate: £650 per day

IR35: In scope

Duration: 4 month initial contract + possible extension

The request is to appoint a User Researcher to support the service design of departmental HR services in alignment with user-centred design principles and government service standards.You will map user journeys and record pain points which will be used to inform service design decisions. It is anticipated that you will conduct user interviews and usability testing with a representative cross-section of internal staff.The project aims to improve the effectiveness, usability and accessibility of HR services for users.

This phase will increase existing functionality, including additional functionality for contingent workers, onboarding of additional HR query types to create a broader HR Query Service, expanding from just Resourcing queries, and HR Demand Management, including creating common demand design management capability
Sought:A senior user researcher that is an experienced practitioner who can plan and lead user research activities in larger teams and on more complex services.

At this role level, you will:

• Have been involved with one of: HR programme / Demand management / Automation / Business change / Transformation - Very important
• Implemented a new system and now looking to automate, business change and do the transformation
• Working with Tech Project team, Programme Governance team, Platform Management Team and being a part of a new Service Design Team
• Have an emphasis on 'soft skills' - Benefit recognition for stakeholders / less transaction, more quality / more people, less technology.
• Be functional not technical.
• Help design a user-centric service
• Work with business key stakeholders
• Understand service desk implementation / How users contact the client and issue categorisation
• Build user-centred practices in new teams
• Align user research activities with wider plans to inform a service proposition
• Supervise and develop other user researchers to assure and improve research practice
• Use agile research practices
• Adapt how you design and conduct research to respond to the complexity of the product environment
• Influence decisions about priorities and agile processes in the team
• Understand and help teams to apply a range of methods to analyse research data and synthesise findings
• Effectively engage sceptical colleagues in analysis and synthesis
• Use a wide range of user research methods, and can help teams to adopt them

USER RESEARCH, USER RESEARCHER, UR, GOVERNMENT, PUBLIC SECTOR

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