CPE Technical Investigation Engineer

Job Description

Ipswich (Hybrid, 3 Days Onsite) £353.49 Per Day (Umbrella, inside IR35) Initial 6-Month Contract (High Likelihood of Extension)

We are currently seeking an experienced CPE Technical Investigation Engineer to join a specialist In-Life Support Team responsible for supporting and investigating issues across customer broadband and CPE (Customer Premises Equipment) environments. This is an excellent opportunity for a technical engineer with strong networking expertise and a passion for troubleshooting complex customer-facing broadband and device issues. You will play a key role in identifying root causes, driving resolutions, and improving the performance and reliability of broadband devices deployed across a large customer base.

Key Responsibilities

• Investigate and troubleshoot complex issues affecting CPE products and broadband services.
• Perform detailed technical analysis and root cause investigations.
• Support broadband devices deployed within customer environments.
• Collaborate with engineering, development, and support teams to resolve technical issues.
• Manage defects, incidents, and investigations using Jira.
• Work closely with development teams through GitHub to review findings and support fixes.
• Document investigation outcomes and provide technical recommendations.

Essential Skills & Experience

• Strong networking knowledge and troubleshooting capability.
• Experience working with broadband technologies and services.
• Proven experience supporting and diagnosing issues across CPE devices.
• Understanding of embedded network devices.
• Excellent analytical and problem-solving skills.
• Experience using Jira for defect and issue management.
• Experience working with GitHub.
• Ability to investigate complex technical problems and drive resolution.

Desirable Experience

• 4-5 years' experience in a technical investigation, support, or engineering role.
• Knowledge of a broad range of CPE products and technologies.
• Experience working within telecommunications, broadband, or ISP environments.

Working Pattern

• Hybrid working model.
• 3 days onsite in Ipswich (Tuesday to Thursday).
• Monday to Friday.
• 9:00am to 5:00pm.

Apply NowIf you have a strong networking background, experience supporting broadband or CPE technologies, and enjoy technical investigation and root cause analysis, we'd love to hear from you. Contract: 6 months initiallyLocation: Ipswich (Hybrid)Rate: £353.49 per day Umbrella Inside IR35 Start: ASAP

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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