IT Operations Manager

Reference: 4803637Job ID: 5398153Posted: 2026-08-11Closing date: 2026-11-08Location: LeedsSalary: 60,000 - 70,000 (per annum)Job type: PermanentWorking pattern: Full time / Flexible workingIndustry: Technology & Internet Services / InfrastructureCompany: HaysConsultant: Jonathan WaltersHays office: Leeds — Part 6th Floor, Broad Gate, The HeadrowPhone: 0113 200 3750Email: jonathan.walters@hays.comIT Operations ManagerLeeds + Hybrid60,000 - 70,000Your new roleWe are seeking an experienced and proactive IT Operations Manager to lead and develop our IT function. This is a key hands-on role within the firm, responsible for ensuring our systems, infrastructure, and security are robust, compliant and aligned with the business’s strategic goals.You’ll oversee the day-to-day running of IT operations, manage a small team, and play a central role in driving efficiencies, supporting colleagues, and implementing secure and future-focused technology solutions.This is an excellent opportunity to take ownership of a critical function within a forward-thinking firm. You’ll have the chance to shape the IT strategy, lead meaningful improvements, and make a real impact across the organisation.ResponsibilitiesOversee the daily operations of the firm’s network and hybrid server infrastructureEnsure IT systems are aligned with current and future business needsManage IT budgets, forecasting, and cost-effectiveness across the functionLead on IT risk management, disaster recovery, and backup processesImplement and maintain network, data, and communications securityMaintain Cyber Essentials Plus (CE+) accreditationProvide second and third-line support across hardware, operating systems, software, telephony and printingManage Microsoft Azure and Microsoft 365 environmentsOversee reporting and data insights (including audit logs, SQL, Excel and Power BI)Maintain and enhance the firm’s PMS, including workflows, forms and documentsManage telephony systems (3CX) and mobile communicationsLead and support two members of the IT teamManage supplier relationships, contracts, and procurement planningDevelop and maintain hardware lifecycle planning (3–5 years)Deliver and manage internal IT-related training (including PMS, AML and cyber security)Review, update and enforce IT policies and procedures in line with legal and regulatory requirementsMaintain accurate hardware, software and licensing auditsWork closely with internal stakeholders to provide reporting and usage insightsExperience neededWe are looking for someone with a strong technical background and a hands-on, solutions-focused approach. Ideally, you will have experience working within a legal or professional services environment and be comfortable balancing operational delivery with strategic input. Experience with Partner for Windows (P4W) case management system would be advantageous, and managing Cyber Essentials audits including Cyber Essentials Plus is required.Microsoft Server (2025, 2022, 2019)Microsoft environments: Azure (including AVD), Intune, Entra, Microsoft 365LAN/WAN infrastructure knowledgeSQL database managementHosted telephony systemsManaging third-party suppliers and contractsIT service management (ITSM) #4803637 - Jonathan Walters