RCA Analyst
Important High Level Summary Notes
Please read the below high-level overview carefully, and if this position is of interest please contact me directly for a chat - my details are below:
Lorenz Pasch at Hays Recruitment | My contact information is available on my LinkedIn profile For this role, you must be able to demonstrate:- Hands-on ownership of Root Cause Analysis for major incidents (P1/P2)
- Experience applying structured RCA methodologies (5 Whys, Fishbone, Fault Tree, Kepner-Tregoe)
- Ability to analyse technical, process, and organisational causes of failure
- Experience working within Incident, Major Incident, and Problem Management functions
- Confidence to challenge engineering teams and vendors on root causes and corrective actions
- Experience producing high-quality RCA reports (timeline, impact, contributing factors, actions) This role is not suitable for candidates whose experience is limited to service desk, incident coordination, reporting/MI analysis, or supporting RCA without ownership.
If your experience does not include the above, this role will not be a match.