Vice President Sales - Contact Centre
About Us
Backed by leading investors including HL Partnership, Better Group, Experian, the CEO of OakNorth, and the former Chairman of Salesforce, we’re building the technology platform powering the future of UK home-buying.
We started by solving a major gap in the mortgage market, helping customers traditional brokers often couldn’t serve. To do that, we built Haya, our proprietary data, automation, and decisioning platform.
Today, our technology powers eligibility, affordability, and end-to-end mortgage journeys at scale through partners including Experian, reaching millions of consumers.
We’re growing 100%+ year on year and have proven that high performance and outstanding customer outcomes can coexist, recognised with the 2025 British Bank Award for Treating Customers Fairly and a 4.9/5 Trustpilot rating.
The Opportunity
We’re hiring a VP Sales to lead one of the most important commercial functions in the business.
This role will oversee a department of 50-100 people spanning Sales Managers and Mortgage Advisers across multiple brands and growth channels, with responsibility for significant multi-million-pound revenue delivery.
You’ll operate at the intersection of:
• Revenue growth
• Operational excellence
• Sales performance
• Coaching and leadership
• Analytics and forecasting
• Organisational scale
This is not a “maintain the status quo” leadership role. We are looking for someone who can help architect and scale the next phase of the business. The opportunity is to take an already high-performing operation and build a world-class sales organisation capable of supporting one of the UK’s most ambitious homeownership platforms.
What You’ll Own
• Leadership and performance of a 50-100 person sales function across multiple teams and managers
• Building scalable operating rhythms, management frameworks, KPI structures and performance cadences
• Driving submitted value, conversion, productivity and revenue outcomes across the department
• Ownership of forecasting, pipeline health, resource planning and operational delivery
• Using data, reporting, call analytics and behavioural metrics to identify performance opportunities and operational weaknesses
• Developing Sales Managers into high-performing operational leaders
• Building a culture of accountability, pace, coaching and execution excellence
• Working cross-functionally with Product, Operations, Engineering and Commercial leadership to improve systems, workflows and scalability
• Helping shape organisational structure, capacity planning and long-term go-to-market execution
What Success Looks Like
• Strong and consistent revenue growth across the sales organisation
• High-performing Sales Managers operating structured, scalable management cadences
• Clear forecasting accuracy and strong pipeline control
• Increased productivity and submitted value per adviser
• Strong coaching culture with measurable performance improvement across teams
• Reduced operational variance between managers and teams
• A sales organisation capable of scaling rapidly without deterioration in standards or customer outcomes
Who You Are
• Proven experience leading large-scale B2C and/or B2B sales organisations, spanning 50–100+ people
• Experience operating in high-growth, high-performance environments where pace and execution matter
• Strong analytical and operational mindset - highly comfortable using metrics, dashboards, conversion analysis and behavioural data to drive decisions up to a Board level
• Demonstrated experience building scalable management structures and operating frameworks
• Strong commercial operator with ownership mentality around revenue outcomes
• Exceptional people leader capable of coaching both frontline managers and senior leadership
• Comfortable operating in fast-moving environments with ambiguity and change
• Experience leading inside sales, contact centre, telesales or high-volume commercial functions highly desirable
• Financial services or regulated sales experience helpful but not required
Why Join
• Opportunity to help build one of the UK’s leading homeownership platforms
• Significant ownership and influence over a major revenue function
• Work alongside experienced founders, operators and investors
• Exposure to large-scale strategic partnerships and major enterprise distribution channels
• High-growth environment with real progression opportunity as the business scales multiple brands and verticals
• Market-leading technology, automation and data infrastructure
Our Values
• Customer Obsessed
• Hunger
• Own the Outcome
• Move Fast & Execute
• Positive Mindset
• Build Together Mindset
If you’re a high-performance commercial leader who wants to build, scale and transform a major sales organisation, not simply manage one, we want to hear from you.