CRM Project Manager (Migration)
18-Month Fixed-Term Contract Hybrid (Scotland)
We're seeking an experienced Project Manager to lead a major CRM transformation programme for a values-driven organisation undergoing significant digital change. This is a fantastic opportunity to deliver a business-critical project that will consolidate multiple legacy systems into a single modern CRM platform.
The Role
You'll take ownership of the full project lifecycle, from discovery and vendor selection through to implementation, data migration, testing, and go-live. Working closely with stakeholders across the business, you'll help create a single source of truth that improves customer experience, operational efficiency, and reporting capability.
Key Responsibilities
- Lead a large-scale CRM migration and transformation programme.
- Assess current systems and define the future-state solution.
- Manage CRM vendor selection and third-party suppliers.
- Oversee data migration, governance, and integration activities.
- Drive stakeholder engagement, project governance, risk management, and reporting.
- Support process redesign and customer journey improvements.
About You
You'll bring:
- Proven experience delivering CRM implementation or migration projects.
- Experience with Salesforce, Dynamics 365, or similar CRM platforms.
- Strong data migration and systems consolidation experience.
- Excellent stakeholder management and supplier engagement skills.
- A solid understanding of project governance, risk, and change management.
What's on Offer
- 18-month Fixed-Term Contract.
- Hybrid working with travel across Scotland as required.
- Pension scheme, healthcare cash plan, retail discounts, and additional wellbeing benefits.
- The opportunity to lead a high-profile transformation programme with lasting organisational impact.
If you're an experienced Project Manager with a track record of delivering CRM and data migration programmes, we'd love to hear from you.