Lead Infrastructure Engineer Telephony

We're seeking an experienced Lead Infrastructure Specialist to take ownership of a large-scale enterprise telephony platform that underpins critical business operations and future transformation.

This is a senior technical leadership role where you'll set strategy, guide a team of specialists, and play a key part in shaping the future of voice solutions across a complex enterprise environment.

If you're passionate about innovation, automation, and leading high-performing teams in the telephony space, this role offers the chance to make a real impact.

• Leading a team of telephony specialists, providing technical direction, mentoring, and driving continuous improvement.
• Designing, developing, and integrating enterprise-grade voice solutions that are scalable, resilient, and secure.
• Driving automation and orchestration across voice network processes to improve efficiency and agility.
• Acting as a technical authority, ensuring solutions align with industry best practice and long-term strategy.
• Shaping the roadmap for enterprise telephony platforms while managing technical debt and production health.
• Preparing people, processes, and platforms for the future through DevOps, Agile practices, and technology modernisation.

• Experience with large-scale telephony platforms and voice solutions, ideally with exposure to Avaya, Genesys, Verint, and RingCentral.
• Proven track record of leading engineering teams, balancing service stability with transformation.
• Strong background in automation and Infrastructure as Code (IaC), with knowledge of tools such as Python, Jenkins, Harness, Ansible, Terraform, Docker.
• Excellent communication skills with the ability to influence both technical and business stakeholders.
• Experience building roadmaps, addressing technical debt, and aligning team capabilities to future architecture.
• A proactive mindset for solving technical challenges and proving innovative solutions at enterprise scale.

• Generous pension contribution of up to 15%
• Annual performance-related bonus
• Share schemes, including free shares
• 30 days' holiday plus bank holidays
• Benefits you can adapt to your lifestyle, including discounts on shopping, wellbeing initiatives, and family-friendly policies
• Access to career development opportunities and the chance to work on industry-leading infrastructure transformation projects