Operations Manager

Operations Manager — Wellness Technology

The one who raises the floor.

Healf has built something rare. Half a million customers. 700k orders. 100+ brands across EAT, MOVE, MIND, SLEEP. A supply chain that has scaled from £1m to £100m in under three years.

Now we need someone to build what comes next.

Most inventory roles are control roles. Someone hands you a system, you run it. You replenish what the model tells you to replenish. You report on what already happened. You manage the process someone else designed.

This is not that role.

Tech brands are high reward and high risk. Demand is volatile. Price is elastic. The data is sparse, the patterns shift fast, and one bad buy decision can cost more than this role's annual salary. The current approach doesn't reliably handle that variance. Your job is to build the system that does.

You will own inventory planning and replenishment for around 70 tech brands — from scratch. The forecasting logic. The safety stock framework. The weekly buy plan. The automation decisions. You will design what gets automated and apply judgement where automation is unsafe. That distinction is the whole job.

Healf is Europe's fastest-growing company. Number one on the FT1000, number one on the Sifted 100. From £1m to over £100m in under three years, with a small, talent-dense team and an electric culture with day one founder intensity. Now we're aiming for £1bn in the next three.

We curate the world's best wellbeing brands across The Four PillarsTM: EAT, MOVE, MIND, SLEEP. That's the first chapter. The next chapter is harder and more interesting. We are moving from one market to many, from e-commerce to a technology platform, and from curating wellbeing to defining it. We are a health company, so we think we should act like one. At its fullest expression, Healf redefines what wellbeing means for tens of millions of people.

Why this role is Healf

Inventory is not a back-office function at Healf. It is one of the highest-leverage points in the business.

A single stock-out in a top-selling tech category costs more than it appears on the surface. A PO raised on bad assumptions compounds quietly until someone finds it. A coverage gap that nobody flagged early enough becomes a crisis that takes a week to unwind. These are not edge cases. They are the normal failure modes of a fast-scaling, multi-brand operation — and the only thing standing between them and the P&L is someone who owns the detail with enough precision and enough commercial sense to catch them first.

We are also building one of the most AI-native operating models in Europe. The person in this role won't be doing it the slow way. The leverage available here — from tooling, from automation, from working at the frontier of what modern operations looks like — is something most companies haven't figured out yet. We have.

Tech is our highest-growth, highest-reward vertical. Your decisions directly drive revenue and cash performance. What you build here will shape how Healf scales for years to come.

What you will own

→ The inventory planning and replenishment system for ~70 tech brands. Weekly ordering decisions, availability KPIs, safety stock logic. Built from scratch. Designed to scale.

→ The forecasting framework. You start with a prior — proxy brands, comparable categories, promo calendar — and update rapidly as data arrives. New brands don't come with 12 months of history. Winners are identified by speed of learning, not spreadsheet purity.

→ The analytics and reporting spine. Forecast vs actual, lost sales, coverage, ageing. You build the decision cadence around it and you run it.

→ The cross-functional operating rhythm. Launches, campaigns, buy strategies, cash constraints. You work across teams with the authority to say no when guardrails are breached.

→ The process and automation map. You follow what works and improve what doesn't. You define what to automate and where human judgement is non-negotiable. Over time, your input shapes how the operation scales.

Why you're Healf

You don't ask where the report is. You ask who has the raw data — and then you build the report yourself. In low-visibility environments, you don't wait for perfect dashboards. You make the dashboard.

You build MVP systems that people actually use. The best system is the one that gets compliance, not the one with the most features. You ship a shared Google Sheet with clear status indicators before you buy a SaaS tool nobody updates.

You segment ruthlessly. A-SKUs get automated aggressive replenishment. C-SKUs get tighter controls and faster learning loops. Time and cash are limited and you can explain your prioritisation in one minute.

You think in scenarios. Best case, worst case, base case — each with a contribution figure, a cash impact, and a mitigation plan. PO decisions are based on risk tolerance. Planning is cash management in disguise.

You are curious about AI in a way that goes beyond the surface. You have used it to make your work faster, sharper, or more accurate. Not because someone told you to. Because you wanted to see what was possible.

Wellbeing is not just the industry you happen to work in. You track your sleep. You think about what you eat. You have tried the products. The idea of building your career inside a company whose mission you actually believe in doesn't feel like a bonus. It feels obvious.

Show us

→ A system, process, or tool you built from scratch — in any domain. What were the constraints, what did you design, and what did it change?

→ A moment where your judgement overrode the model and you were right. What did you see that the data didn't show cleanly?

→ A bad decision — yours or one you inherited. What happened, what did it cost, and what did you do differently after?

→ Evidence that you can move fast without breaking things. What does that look like in practice when the data is messy and the stakes are real?

→ Something that tells us wellbeing is personal for you, not just professional.

The deal

Competitive base for the right person. We ask a great deal of the people who work here.

We expect full ownership and a genuine commitment to give this chapter everything you have. In return, we will give you the same: everything we have, invested in your growth, your wellbeing, and the defining skills of the next decade.

We have built the fastest-growing company in Europe with a team small enough that every person in it shapes the outcome. That is still true today. The next person we hire will change the trajectory of what we're building. If the most important work of your career is ahead of you, this is the place to do it.

One question

Include your answer in your CV or cover letter attachment when you apply.

You've just taken over planning for a high-growth tech brand. It's been live for six weeks, the first reorder is due, and the sales data is noisy — two big promo spikes that aren't repeatable, an influencer mention that drove a short burst, and a base rate that's hard to isolate. You have £40k of open budget and the supplier has a three-week lead time. How do you approach the buy decision?

200 words. Plain English. No templates. Show us how you think.