Head of Digital Health Operations - Jersey Channel Islands
Job summary
We are looking for a Head of Digital Health Operations to help deliver smarter, safer, and more efficient servicesensuring our digital operations are reliable, secure, and focused on what matters most: patient care.
Digital transformation is central to how HCJmodernisesservices and improves quality. The Head of Digital Health Operations is the senior accountable officer for the operational management and delivery of digital services across all care settingsincluding (but not limited to) HCJ and Primary Careand acts as the intelligent customer for HCJ Digital Operations, ensuring services meet the needs of clinicians, staff, and Islanders.
Reporting directly to theHealthCIO (Director of Digital Health & Informatics), the post holder ensures that digital operationsincluding service desk, customer support, infrastructure, cyber security, and business continuitydeliver safe, resilient, and high-quality services that underpin HCJs clinical and operational delivery.
At Health and Care Jersey (HCJ), our purpose is to provide safe,effectiveand compassionate care for every Islanderwhen they need it, where they need it, and in a way that improves outcomes and experience. Digital and data are key enablers of that ambition. We use technology and information to support frontline teams, join up services, strengthen resilience, and make it easier for Islanders to access and navigate caredelivering better value for Jersey.
Main duties of the job
- Lead and manage HCJ Digital Operations, coordinating Customer Service, Service Management, Network Operations, and IT Business Support teams to deliver dependable, user-centredservices.
- Ensure consistent service delivery to agreed SLAs, embedding ITIL-based best practice and continuous improvement across service management processes.
- Provide strategic operational leadership for digital services and infrastructure, ensuring they are resilient, secure, scalable, and aligned to HCJs service priorities.
- Act as the senior escalation point for HCJ operational leaders, including major incidents, cyber security threats, and critical system failuresensuring rapid, safe restoration of services and clear communications.
- Drivetimelyresolution of user issues, embedding a strong customer-service culture through effective escalation, problem management, and regular service reviews in line with ITIL best practice.
- Lead supplier and contract management for operational IT systems, ensuring value for money, robust performance monitoring, and transparent governance.
- Ensure compliance with Information Governance, cyber security standards, and Government of Jersey policies, supporting safe and lawful use of data and technology.
- Provide operational input to HCJ digital strategy, business continuity planning, and major programme deliveryensuring operational readiness, smooth transitions, and sustainable support models.
About us
Just 14 miles (20km) from the west coast of France and 85 miles (137km) from the south coast of England, youll find the Island of Jersey. The Island is easy to get to from the UK and mainland Europe. There are up to 40 daily flights in and out of Jersey. Jersey is a Crown Dependency which means its not part of the UK but is a self-governing possession of The Crown. Jersey has been a Crown Dependency since 1290 and has its own democratically elected parliament, government, tax system, and laws.
However, the Island does have a close historic relationship with France and the UK, and relies on the UK for defence and international relations. It is also part of the Common Travel Area (CTA) which allows British and Irish citizens to move freely between the UK (England, Scotland, Wales, and Northern Ireland), Republic of Ireland, Isle of Man, and the Channel Islands.
Beyond the role, Jersey offers a unique lifestyle with a privileged worklife balance, breathtaking scenery, a safe and inclusive community and the opportunity to enjoy sandy beaches, mild winters and an exceptional quality of life. Youll be part of a valuesdriven organisation delivering worldclass healthcare, with a generous relocation package and the opportunity to experience the extraordinary impact of your expertise and care every single day.
Job description
Job responsibilities
The Head of Digital Health Operations is the senior accountable officer for the operational management and delivery of digital services across all care settings including but not restricted to Health and Care Jersey (HCJ) and Primary Care and acts as the intelligent customer for HCJ Digital Operations. Reporting directly to the Director of Digital Health and Informatics, the post holder ensures that all digital operations including service desk, customer support, infrastructure, cyber security, and business continuity deliver safe, resilient, and high-quality services to support patient care. The post holder provides corporate leadership for Jersey Digital Healths operational technology environment, ensuring adherence to service standards (ITIL), driving continuous improvement, and enabling innovation. They will line manage and develop multidisciplinary teams including service management, customer service, and technical operations.
Lead and manage the Digital Operations function, including coordination of Customer Service, Service Management, Network Operations, and IT Business Support teams.
Ensure delivery of IT services to agreed SLAs, embedding ITIL-based best practice across service management.
Provide strategic leadership for IT operations, ensuring digital infrastructure and services are resilient, secure, and aligned to organisational needs.
Act as senior escalation point for Health and Care operations to include major incidents, cyber security threats, and critical system failures, ensuring rapid restoration of services.
Ensuring timely resolution of user issues and embedding a culture of customer service, through escalation and regular service management reviews in line with ITIL best practice.
Person Specification
Qualifications
- Educated to degree level in IT, informatics, or related field.
- Evidence of continuing professional development.
- TIL qualification.
- Masters qualification in IT, Informatics, or Digital Health.
- PRINCE2/MSP qualification.
Experience
- Significant senior experience in managing IT operations in a large, complex organisation.
- Proven track record in leading IT service management, cyber security,
- and infrastructure teams.
- Experience of managing large budgets, contracts, and suppliers.
- Experience in healthcare or public sector digital operations.
- Experience of major digital transformation programmes (e.g. EPR)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Health and Community Services
Address
Government Of Jersey
Union Street
St. Helier
Jersey
JE2 3DN
Employer's website
https://www.gov.je