IT Field Service Engineer

IT Field Service Engineer
Permanent / Full-time
**MSP (Managed Service Provider) experience essential**

Job Profile
Looking for a skilled IT Field Service Engineer with demonstrable experience in an MSP (Managed Service Provider) in IT Field Service engineer role or similar.
This role requires a customer-focused mindset, a diligent and logical approach to troubleshooting, and a strong commitment to service excellence. Candidates must be based within commuting distance of Maidenhead and be prepared to travel to client sites on a regular basis.

Key Responsibilities

• Provide onsite technical support, troubleshooting and maintenance across various client environments.
• Install, configure, and support IT hardware, software and network systems.
• Work with internal teams to escalate and resolve complex technical issues promptly.
• Deliver excellent customer service and maintain high client satisfaction levels.
• Maintain up-to-date documentation of all work carried out and support provided.
• Ensure systems and services meet defined SLAs and customer expectations.

Skills/Experience
Essential:

• Experience in an IT Field Engineer role or similar within an MSP
• Strong knowledge and hands-on experience with:

• Active Directory and Group Policy administration
• Windows Server 2008 and above
• Windows Desktop OS (Windows 7 and above)
• Hyper-V setup and administration
• Microsoft 365 tenant setup and administration
• SharePoint Online configuration and support
• Core networking (DNS, routing, switching)
• Firewall configuration (Meraki / Draytek / Sophos)

• Familiarity with VoIP platforms, preferably Gamma
• Experience with Apple device support
• Previous experience with Managed Service Platforms and RMM tools

Desirable:

• Industry-recognised certifications such as MCSE, CCNP, HP ASE
• ITIL Foundation Certificate
• Experience with Cisco or HP networking infrastructure
• Knowledge of scripting (PowerShell, batch files, VBScripts)
• Understanding of Network Security technologies including IDS/IPS
• Experience with desktop imaging tools and software