CargoWise Administrator

CargoWise Administrator

Location: Feltham

Salary: £33,000 - £35,000 per annum

Hours: Monday to Friday - Office Based

We are recruiting for a CargoWise Administrator to join our client's team based near Heathrow. This is an excellent opportunity for an experienced CargoWise professional with 3-5 years' hands-on experience using the CargoWise platform within the freight forwarding industry.

The successful candidate will have strong administrative skills, good IT knowledge, and the ability to support users while maintaining and improving CargoWise processes across the business.

Key Responsibilities

• Administer and maintain the CargoWise system, ensuring smooth day-to-day operation
• Manage user accounts, permissions, and system access
• Provide first-line support for CargoWise users, resolving system issues and user queries
• Log, monitor, and manage support tickets through to resolution
• Assist with CargoWise upgrades, implementations, integrations, and system enhancements
• Deliver user training and ongoing guidance to maximise system efficiency
• Monitor system performance and recommend process improvements and automation opportunities
• Provide support across Microsoft Office applications, including Excel, Outlook, Word, and Teams
• Assist with basic IT administration and liaise with external IT providers when required
• Support basic network and connectivity troubleshooting where necessary

Skills & Experience

• 3-5 years' experience using CargoWise is essential
• Previous experience in a CargoWise Administrator or key user role within freight forwarding or logistics
• Strong administration and organisational skills with excellent attention to detail
• Good IT knowledge and confidence working with business systems
• Experience supporting CargoWise projects, upgrades, or implementations would be advantageous
• Good working knowledge of Microsoft Office, particularly Excel
• Experience using helpdesk or ticketing systems is beneficial
• Strong problem-solving skills with a logical and analytical approach
• Excellent communication skills with the ability to support users at all levels
• Ability to manage multiple tasks and work effectively in a fast-paced environment
• Proactive, reliable, and eager to contribute to continuous improvement

If you have the required CargoWise experience and are looking for your next opportunity, we'd love to hear from you. Apply today!