CargoWise Support Operator

We are recruiting for a CargoWise Support Operator to join our client’s team based near Heathrow. This is an excellent opportunity for someone with a background in the freight industry who has hands-on experience with CargoWise and is looking to transition into an IT support-focused role.

Working Hours: Monday to Friday

Salary: £33,000 – £35,000

Key Responsibilities

• Deliver first-line support for CargoWise users, resolving system errors, access issues, and general queries
• Manage and track support tickets through to resolution within agreed service levels
• Escalate complex issues to second-line or external support when required
• Assist with CargoWise projects, including system upgrades, integrations, and implementations
• Support testing processes, including UAT and post-implementation reviews
• Maintain system documentation and user guides
• Provide support across Microsoft Office applications such as Outlook, Excel, Word, and Teams
• Offer basic network and infrastructure support, troubleshooting connectivity issues
• Liaise with external IT suppliers, including coordination and procurement tasks
• Monitor system performance and identify opportunities for improvement or automation
• Provide user training and guidance to enhance system usage

Personal Attributes

• Strong attention to detail with a logical approach to problem-solving
• Clear communication skills, able to explain technical issues to non-technical users
• Organised and able to manage multiple priorities effectively
• Proactive, adaptable, and resilient in a busy environment
• Analytical mindset with strong problem-solving ability
• Team-focused with a commitment to high service standards
• Willing to learn and adapt to new technologies
• Professional and trustworthy when handling sensitive information

Qualifications and Experience

• Proven CargoWise experience is essential
• Experience supporting or delivering system-related projects
• Good working knowledge of Microsoft Office, particularly Excel
• Basic understanding of IT
• Experience using helpdesk or ticketing systems is advantageous

If you have the relevant experience and are looking to develop your career within a dynamic logistics environment, we would be keen to hear from you. Please apply with your CV.