Product Owner - IT Delivery Tools

Introduction

Together, we re working to welcome millions more passengers, while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. At Heathrow, you can be part of this providing solutions that make every journey better for millions each year. That means ensuring we meet the changing needs of the passengers, colleagues and partners who use our airport to work, travel, trade, shop, eat, explore and connect. Our Solutions team covers project management, process improvement, business change, technology, cyber defence, masterplanning, infrastructure and procurement. It brings together people with the skills to deliver prestigious and often large-scale projects, from transforming terminals to making big reductions in our carbon emissions.

Every day will test your skills and give you the opportunity to make your mark. You might be working with the technology and data that power our city within a city, driving vital commercial agreements with everyone from retailers to airlines, or improving the unique infrastructure that includes everything from 200 buildings to 250 HV substations. It s a collaborative environment, where you can rely on the support of the experts around you as you take on projects you ll both take pride in and feel passionate about.

Job Description

We re looking for a Product Owner to lead and develop the digital tools that support our IT project delivery teams. You ll shape the strategy, roadmap and performance of our project delivery platforms - which currently include Azure DevOps, Modern Requirements and our SharePoint-based Project Hub.In this role, you ll collaborate with colleagues across the organisation, from delivery teams to senior leaders, and work closely with internal specialists and external suppliers. You ll support continuous improvement, help colleagues get the most from our tools, and ensure our digital products evolve to meet changing organisational needs.

Your role will involve

• Setting the strategic direction and roadmap for project delivery and project management tools, based on requirements from teams across the organisation.
• Managing and prioritising product backlogs, ensuring updates, enhancements and fixes deliver clear benefits.
• Working with technical specialists and suppliers to ensure tools are configured, supported and improved effectively.
• Supporting, coaching and training colleagues so tools are well understood and widely adopted across IT teams.
• Leading change activities, including communication and coordination of training during new releases or updates.

These skills are essential

• Experience managing digital products or tools, including backlog management and prioritisation.
• Ability to translate user and business needs into clear product requirements and roadmaps.
• Experience working with senior stakeholders in a complex or large organisation.
• Working knowledge of project delivery methodologies (Agile and non Agile).
• Experience supporting or administering project delivery tools such as Azure DevOps or requirements management tools.
• Ability to coach colleagues and communicate complex information in a clear, accessible way.

About us

With 80 million passengers passing through our airport each year, it takes hundreds of systems, platforms and networks to keep our airport running smoothly, 24 hours a day, 365 days a year.
Join us, and you ll thrive on the buzz of providing the technology, data, cyber and digital capabilities that run all the services you d expect to see in a city and more. Tech at Heathrow isn t typical the scale and non-stop nature of our airport make it truly unique.
Our Data, Digital and Technology team are leading the way in innovations that will make our airport more efficient, resilient and competitive, in an increasingly digital marketplace, as well as keeping Heathrow safe and secure.
Every day will test your skills and give you the opportunity to make your mark. We re constantly looking for new ways to help Heathrow transform and grow, responding to the changing needs of passengers, colleagues and partner businesses.
It means the chance to work on a huge variety of inspiring projects and to develop in lots of exciting directions. Our team covers technology, cyber defence, data and digital, offering one-of-a kind careers you won t find anywhere else.