Sr. Field Services Technician

Responsibilities:

Senior Field Services technician to deliver reliable, on-site IT support

services across client facilities. Field Services technicians will be responsible for Level

2+ support and various IT field service activities to ensure the availability and

operational readiness of client end user and facility production IT devices.

· Provide on-site Level 2 IT support to end users resolving incidents, service

requests, and problem tickets assigned to Field Services assignment group

· Troubleshoot and resolve issues related to system hardware, application software,

and operating systems. Perform endpoint security remediations as assigned by

Security

· Experience in supporting end user and IT devices, such as Windows desktops &

laptops, Apple devices (i.e. MacBooks, iPads, etc.), Chromebox, Printers, Scanners,

etc.

· Provide hands and feet support for facility infrastructure (network, systems admin,

etc.) and on-site event support (i.e. board meetings)

· Coordinate with the central IT Service Desk to ensure adherence to SLAs and

maintain high levels of customer satisfaction

· Perform equipment setup for Moves/Adds/Changes (MAC)

· Manage PC refresh and hardware asset lifecycle processes (imaging, configuration,

deployment, reclamation), manage IT equipment delivery and IT asset inventory

including computers, peripherals, and accessories

· Conduct weekly inventory audits and submit stock report

· Coordinate with vendors for RMAs and troubleshooting of hardware/software

issues

Required Skills:

· Education: Associate’s or Bachelor’s degree in IT, Computer Science, or related

field and/or equivalent work experience

· 5+ years experience in IT field services or deskside support

· CompTIA A+ certification

· Understanding of ITIL framework

· Understanding of IT technologies

· Experience managing an Infrastructure or customer-facing support (i.e. Desk-side

services)

· Experience working with technology vendors

· Proficient in Microsoft Office tools, including Excel and Powerpoint

· Excellent verbal, written and presentation skills

· Ability to handle multiple tasks and assignments

· Proven ability to thrive in a fast paced, dynamic environment.

Nice to Have Skills

·

ITIL v4 certification ·

Related infrastructure (network, virtualization) certification