3rd Line IT Engineer
3rd Line IT Engineer
York (3 days onsite/2 days WFH)
£45,000 + benefits
12-month FTC (strong chance of going permanent)
We're working with a growing UK organisation looking to bring in a 3rd Line IT Engineer to support and strengthen their central IT function.
This is a great opportunity for someone stepping up from 2nd line or an established 3rd line engineer who enjoys a mix of hands-on support, infrastructure exposure, and project work.
What you'll be doing:
- Providing 3rd line support across a varied technical environment
- Owning and resolving complex incidents (including P1s)
- Monitoring infrastructure (backups, alerts, performance)
- Supporting cloud and on-prem environments
- Working closely with infrastructure and project teams
- Mentoring junior engineers and improving service delivery
- Acting as a key escalation point and technical SME
What they're looking for:
- Strong experience in 2nd/3rd line support roles
- Good knowledge across:
- Microsoft 365/Azure AD
- Windows Server & Active Directory
- Networking (DNS, DHCP, VPNs, Firewalls)
- Virtualisation (VMware/Hyper-V)
- Exposure to cloud (Azure/AWS) and hybrid environments
- Experience with ticketing systems (ServiceNow, Freshservice, etc.)
- Scripting (PowerShell ideal)
- Strong communication skills - able to translate tech to users
Nice to have:
- ITIL knowledge
- Experience supporting cyber/security incidents (eg phishing)
- Involvement in infrastructure or migration projects
Why this role?
- Clear route to permanent role after 12 months
- Broad tech exposure (cloud + infrastructure + support)
- Collaborative team with real opportunity to develop and mentor others
- Stable environment with varied, hands-on work
If you're currently in a strong 2nd line role ready to step up or already operating at 3rd line and want a bit more variety, this is well worth a look.