Information Technology Operations Manager

IT Operations & Information Systems Manager

Healthcare / Charity Sector

London (Hybrid – 1-2 Days Per Week)

£65,000 per annum + Benefits

Permanent

An exciting opportunity has arisen for an experienced IT Operations & Information Systems Manager to join a leading healthcare organisation. This role will oversee IT Operations, Service Delivery, Infrastructure, Supplier Management, Operational Projects and Cyber Security collaboration across a complex outsourced technology environment.

The successful candidate will manage four direct reports, including:

• 2 x Innovation & Adoption Leads
• Information Systems Lead
• On-Site Engineer
• Cyber Security Analyst

Technical Environment

• Microsoft Azure
• Azure Entra ID (Azure Active Directory)
• Microsoft 365
• Identity & Access Management (IAM)
• Multi-Factor Authentication (MFA)
• Conditional Access
• Networking (LAN, WAN, VPN)
• DNS, DHCP & Firewalls
• Cyber Security Operations
• ITIL Service Management

Key Responsibilities

• Lead day-to-day IT Operations and Service Delivery
• Act as the primary point of contact for Managed Service Providers and technology suppliers
• Manage operational infrastructure and service improvement projects
• Drive service improvements, operational governance and supplier performance
• Coordinate major incidents, change management and operational resilience activities
• Support cyber security, compliance and operational risk management
• Lead and develop a small internal technology team

Required Experience

• Proven experience leading IT Operations, Infrastructure or Service Delivery teams
• Strong MSP and supplier management experience
• Strong understanding o f Azure Entra ID and Identity Management
• Good networking knowledge including DNS, DHCP, VPNs and Firewalls
• Experience delivering infrastructure or operational technology projects
• Strong stakeholder management and communication skills
• Previous people management experience

Desirable Qualifications

• ITIL Foundation
• Microsoft Azure Administrator (AZ-104)
• Microsoft Identity & Access Administrator (SC-300)
• Cisco CCNA or CompTIA Network+
• PRINCE2 or Agile Certification
• CISSP, CISM or equivalent security certification

Benefits

• 25 Days Annual Leave + Bank Holidays
• Hybrid Working
• Pension Contribution
• Healthcare Cash Plan
• Learning & Development Support
• Flexible Working
• Employee Assistance Programme

Please note sponsorship is not available for this position and candidates must be able to commute to London 1-2 days per week.