Service Desk Analyst - SC Cleared

Candidates MUST have active SC Clearances to apply for this role.

Government client require a Service Desk Analyst to join on an initial 6 month contract (extension highly likely).

1st Line Support duties across windows and iOS environment. 5 days on-site in East Kilbride

Responsibilities

• Troubleshoot technical issues reported to Service Desk using available Knowledge Articles
• Ensure Service Requests and Incidents are managed in accordance with Service Level Targets
• Assist with maintenance and contribution of articles to the Service Desk Knowledge Base
• Assist with the identification of Continual Service Improvement items to help improve the quality of service provided, and the efficiency of processes within the Service Desk
• Keep customers informed on the progress of their Incidents and Service Requests throughout the full life cycle.

If you have active SC level Security Clearance, apply now for immediate consideration.