Technical Account Manager

Account Manager - Remote

Are you a people person with a knack for growing relationships and spotting business opportunities?

We're on the lookout for a Customer-Focused Account Manager to join a vibrant team at a leading UK software provider. You'll be the go-to person for helping businesses get the most from their ERP systems - driving satisfaction, engagement, and growth.

Whether you're already an Account Manager or stepping up from customer success or B2B sales, this is your chance to shine in a supportive, tech-savvy environment.

• Build strong, long-term relationships with your own portfolio of business clients.

• Lead regular account reviews and strategic planning sessions.

• Spot opportunities to upsell, cross-sell, and add value.Present tailored proposals and help clients adopt new tools and features.

• Collaborate with our internal tech, support & marketing teams to deliver exceptional service.

• Keep CRM records accurate and track performance data.

• Lead annual service reviews and contribute to client-focused marketing (like campaigns or case studies).

• Smash KPIs related to revenue, satisfaction, and engagement.

• 2+ years in account management, customer success, or B2B sales.

• Excellent communication skills and confidence speaking to senior stakeholders.

• Proven ability to juggle multiple accounts and priorities.

• A proactive mindset and eye for opportunity.

• Confident delivering presentations and commercial discussions.

• Full UK driving licence (for those occasional in-person client meetings).

• Experience or familiarity with ERP/accounting software? Big plus!

• A diploma in business, marketing, sales, or accounting.

• Knowledge of ERP systems (especially iQ or similar platforms).

• Experience working with SaaS licensing or software renewals.

• A solid track record of smashing targets and KPIs.

• 25 days of holiday + bank holidays.

• Private healthcare.

• Gym/exercise membership reimbursement.

• A supportive, fun team culture with regular socials (yes, even remotely!).