Technical Account Manager

Account Manager - Remote (Occasional visits to Southampton office)

A fantastic opportunity has arisen for a customer-focused Account Manager to join a leading software provider, helping businesses across the UK get the most out of their ERP systems. This role is perfect for someone with a passion for building strong, long-term client relationships and a knack for spotting growth opportunities.

Key Responsibilities

• Build and manage strong relationships with an assigned portfolio of business customers

• Conduct regular account reviews and strategic meetings with clients

• Identify new opportunities for upselling and cross-selling additional services or solutions

• Present tailored proposals and support customers in adopting new products and features

• Collaborate closely with internal teams to ensure clients receive excellent service

• Maintain accurate records, reports, and performance tracking via internal systems

• Lead annual service level reviews and support marketing initiatives (eg, campaigns or case studies)

• Deliver on KPIs related to revenue, customer satisfaction, and engagement

What You'll Bring

• At least 2 years of experience in account management, customer success, or B2B sales

• Strong communication skills with the ability to engage with senior stakeholders

• Proven ability to manage multiple accounts and deliver results in a fast-paced environment

• A proactive, systematic approach and an eye for opportunity

• Confidence in delivering business reviews and handling commercial conversations

• A clean UK driving licence (for occasional client visits)

• Familiarity with ERP/accounting software is a strong advantage

Preferred Qualifications

• A diploma in business, sales, marketing, or accounting

• Previous experience with ERP platforms (particularly iQ or similar)

• Strong commercial acumen and a track record of meeting targets

• Understanding of software licensing, renewals, or SaaS-based customer models

What's on Offer

• Competitive base salary

• 25 days of annual leave plus bank holidays

• Private healthcare

• Pension contributions

• Exercise/gym membership reimbursement

• A vibrant and supportive team culture with regular social activities