IT Support Engineer

Job Title: IT Support Engineer

Location: Birmingham

Salary: £32,000 - £37,000

We have an immediate need for an IT Support Engineer  to join our client, a Technology Managed Services business based in North Birmingham.

As IT Support Engineer, working on the technical team, you will be responsible for supporting IT customers both internally and across their customer base, while maintaining strong relationships with third-party partners.

Key Support Responsibilities

• Carry out routine, ad hoc, and project-related administrative tasks to maintain the systems.
• Install, maintain, administer, and support all IT infrastructure within the business and act as an escalation point for support.
• Technical 2nd Line support for supplied solutions.
• Support Sales and Project Teams with technical input.
• Draft and prepare technical documents.
• Stay current with system information, ensure all changes and updates are documented for future reference.

Key experience required

• Previous experience working for an MSP in support/implementation capacity.
• Strong understanding of IT, networking, virtualisation, M365 and Azure at 2nd Line Level.
• Strong problem-solving and analytical skills.
• Full driving license.

We have interview slots available immediately, and they are keen to move quickly. If successful, you can expect a salary between £32,000 and £37,000 depending on experience, along with an enhanced employee benefits programme.

To apply for this role as IT Support Engineer, please click ‘Apply Online’ and upload an updated copy of your CV.

**Please include your current Address/Location within your CV or application. Applications without a location may not be considered, and those with a location will be prioritised. If you are looking to relocate, then please state this along with your current location. **