Client Services Account Manager - #3460340

Job Title: Client Services Account Manager

Location: Leeds, Hybrid (3 days in-office per week)

Salary: £28,000 – £35,000

The Company

An employee-owned, full-service digital agency based in Leeds, this business has built a reputation for delivering exceptional digital products and strategies for a range of high-profile clients. They’re proud to be a Certified B Corporation™, placing people, planet, and purpose at the heart of everything they do.

With a collaborative culture and a clear focus on personal growth, they’re a team that genuinely cares about doing great work, and doing it the right way.

Role & Responsibilities

As a Client Services Account Manager, you’ll be responsible for managing relationships with clients, ensuring projects are delivered on time, on budget, and to an exceptional standard. You’ll play a key role in growing client accounts, developing strategic plans, and maintaining a high level of client satisfaction.

Key responsibilities include:

• Building and maintaining strong client relationships and ensuring their goals are achieved.
• Acting as the main point of contact for clients across web and development projects.
• Managing project timelines, budgets, and deliverables alongside the internal project management team.
• Leading regular client meetings, status updates, and quarterly reviews.
• Identifying opportunities to grow accounts and presenting new ideas or strategies.
• Tracking account performance and managing financial forecasts, reports, and invoicing.

Your Skills & Experience

• 2+ years’ experience in Account Management or Client Services, ideally within a digital agency.
• Strong communication and relationship management skills.
• Experience managing web or development projects is desirable.
• Confident working with large or enterprise-level clients.
• Commercially minded, organised, and proactive with excellent attention to detail.
• A collaborative team player with a solutions-focused approach.

Company Benefits

• Employee-owned business with a share in company performance after 1 year.
• 25 days’ holiday + bank holidays (increasing with tenure).
• Your birthday off.
• Discretionary annual bonus linked to company performance.
• Private medical insurance.
• 5% company pension contribution.
• Access to a financial coach and wellbeing support.
• Free on-site gym.
• Hybrid working (3 days in-office).
• Flexible working hours (core hours 10am–4pm).
• Regular social events and an annual summer conference.
• Paid volunteering days and enhanced family-friendly benefits.