Improvement Support Officer
Job summary
Does your ideal day involve untangling problems, creating clarity, and celebrating meaningful improvement? If you love turning how its always done into how it could be done, this Improvement Support Officer role is for you.
As part of our established Quality Improvement Team, you will help shape and deliver our Trusts approach to QI, coordinating improvement activity so good practice can spread. Working closely with our improvement community and other stakeholders, you will foster a culture of continuous improvement.
Were looking for a proactive and driven individual; an energetic communicator with excellent IT skills, an eye for detail, and the ability to coordinate workshops and events. Presentation and facilitation skills are key to guiding teams and building improvement skills.
Based at our Trust Headquarters, there are flexible opportunities for hybrid working including on-site collaboration with teams to support improvement projects.
Ready to make a real impact? Apply now.
Please note the Trust is unable to provide sponsorship to work for this role, to apply you must have current right to work in the UK status. Employment on a time limited visa doesnt guarantee sponsorship at point of expiry.
Main duties of the job
Working in the Quality Improvement Team, this post will support key workstreams within QI.
Our QI team ensures staff have the skills, knowledge, and tools to identify an issue, implement interventions and make improvements to quality. Co-ordinating and logging projects and sharing and showcasing completed QI projects will be key to this role.
Our building capability workstream seeks to continuously improve staffs' ability to use QSIR tools to make improvements across the trust. The postholder will have a passion and drive for building the culture, conditions, and capability for continuous improvement and will co-ordinate, organise and support the delivery of this training.
This role will need to apply a structured and systematic approach to the management of QI, logging evidence, outputs, benefits and outcomes being delivered across the variety of QI underway.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.
We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.
What we offer;
- 27 days leave plus bank holidays, increasing up to 33 days with long service
- Generous NHS pension and enhanced pay when you work unsocial hours
- Flexible and agile working opportunities
- Great maternity, paternity, and adoption support
- Wide range of supportive staff networks
- Health and wellbeing opportunities
If you would like to know more, please visit our website.
We encourage you to read the attached applicant guidance notes.
Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.
Job description
Job responsibilities
The post holder will:
Use their initiative and take responsibility for themselves, the quality of their work and the service they provide to patients and staff.
Support the Improvement Community in the delivery of projects, programmes and training with the aim of achieving continuous quality improvement.
Enable and support the Trusts QI programmes through tracking of project tasks and milestones.
Maintain necessary programme documentation; business cases, project initiation documents, risk registers, schedules etc. and update systems accordingly.
Contribute to the development of QI capability by teaching and facilitating on various QI training sessions and building of sustainable, continuous improvement approaches within the Trust.
Work towards set objectives for the Improvement team and to provide a positive contribution towards Trust objectives.
Support the delivery of a high quality, safe and compassionate healthcare service, act as a role model to others in all aspects of their work and consistently demonstrate the Trusts CARES values.
For full details of the duties and criteria for the role please refer to the job description and person specification attached.
Person Specification
Knowledge
- Expertise in information management software, e.g. database, spreadsheet and project management tools.
- Knowledge of NHS systems and processes.
Qualifications
- Educated to Degree level or demonstrable equivalent experience gained.
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
- Relevant foundation qualifications such as Prince2, QSIR.
Skills and Abilities
- Good organisational skills and the ability to work on own initiative and to tight deadlines as well as work as part of a team.
- Ability to build relationships and communicate effectively with various stakeholders.
Experience
- Experience of working across organisational and professional boundaries to achieve common goals.
- Programme and/or Project Management experience, including the development of project management frameworks, monitoring and review processes.
- Experience of analysing programme and project information to identify exceptions and trends when using these insights to prepare reports for managers.
- Experience of creating, producing and maintaining workbooks and presentation slides.
- Proven successful planning and organising experience.
Additional Criteria
- Strong understanding of and commitment to the values and goals of the Trust making sure that the patient is at the heart of all we do.
- Self-motivated and innovative thinker.
- I understand the Trust is unable to provide sponsorship to work for this role, and employment on a time limited visa doesnt guarantee sponsorship at point of expiry.
- Flexible and adaptable, able to work in ambiguous situations.
Employer details
Employer name
Herefordshire and Worcestershire Health and Care NHS Trust
Address
2 Kings Court
Charles Hastings Way
Worcester
Worcestershire
WR5 1JR
United Kingdom
Employer's website
https://www.hacw.nhs.uk/careers