IT Apprenticeship
Hero IT Support welcomes candidates who are passionate about technology, eager to learn, and ready to grow within a dynamic and supportive business. The ideal candidate is someone eager to learn, motivated to tackle real-world IT challenges, and ready to develop their skills through hands-on experience.
Role
- Setting up client accounts and passwords using Windows Group Policy Management for Office 365
- Effectively communicating via email, telephone, and face-to-face interactions to offer technical advice and guidance on-site
- Utilising their ticketing system to guide clients through issue resolution and adhere there 2 hour critical and 8-hour response SLAs
- Leveraging troubleshooting tools like Advanced IP Scanner, PowerShell Commands to work through scrips for Windows issues, and Sara Tools for Microsoft problems
- Performing stress tests and diagnostics when receiving or ordering equipment, ensuring everything operates flawlessly before deployment
- Conducting cable tests and diagnostics to pinpoint issues with sockets or handsets, and testing Firewalls to diagnose LAN or WAN problems
- Configuring and installing hardware both virtually and physically
Training
This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.
You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.
You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.
Possible progression upon successful completion of the apprenticeship.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- BALTIC TRAINING SERVICES LIMITED
- Working Week
- 8.30am - 5.30pm Monday - Friday.
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Thursday, 12th November 2026
- Start Date
- Sunday, 15th November 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
Qualifications
- English GCSE, grade 5 (Essential)
- Math GCSE, grade 4 (Essential)