Operations Manager

Job description

Job responsibilities

Practice Operations: Oversee the daily running of the practice, ensuring an efficient and well organised working environment.

Staff Management: Lead, support and develop non-clinical staff, including recruitment, training and performance management.

Patient Services: Ensure excellent patient experience by managing appointment systems, handling complaints, and optimising workflows.

Compliance and Governance: Ensure the practice meets all regulatory requirements including CQC standards, health and safety regulations and GDPR compliance.

IT & Systems Management: Oversee the use of clinical systems (EMIS), ensuring smooth operations and troubleshooting technical issues.

Process Improvement: Identify opportunities to enhance efficiency and implement best practices to improve service delivery.

Liaison and Communication: Act as a key point of contact between the practice and external stakeholders.

Provide assistance to and deputise for the Practice Manager.

Person Specification

Experience

• Previous experience in an operations, practice or business management role within a healthcare setting (ideally a GP Practice).
• Strong leadership and people management skills with the ability to motivate and develop a team.
• Excellent organisation and problem-solving abilities.
• Knowledge of NHS regulations, CQC requirements and data protection policies.
• IT proficiency, including experience with GP clinical systems (ideally EMIS) and Microsoft Office.
• Ability to work under pressure, manage multiple priorities, and adapt to a fast paced environment.

Employer details

Employer name

Herschel Medical Centre

Address

45 Osborne Street

Slough

SL1 1TT

https://www.herschelmedicalcentre.co.uk/