Business and Performance Manager
Job summary
Turn insight into action and help shape the future of community healthcare. Hertfordshire Community NHS Trust is seeking an accomplished and forward-thinking Business & Performance Manager to join our Business Information, Performance & Contracts team. In this newly created role, you will help strengthen operational assurance, support service improvement and give leaders the insight they need to make confident decisions for patients and communities.
You will bring curiosity, sound judgement and the confidence to connect people, information and priorities. With a pioneering mindset, you will see the story behind the data and turn insight into practical action. You will also build trusted relationships, actively including and empowering others and treating everyone with fairness, respect and dignity.
In return, you will join a caring, inclusive and ambitious Trust where your expertise will be valued and visible from day one. You will have the opportunity to shape a new post, contribute to pioneering service developments and work with experienced colleagues committed to personalised, effective and high-quality community care.
The successful candidate for this position would be expected to be in the office 2 days a week on average.
If you are ready to use your expertise to create better conversations, stronger decisions and meaningful improvement, we would love to hear from you.
Main duties of the job
The role will provide high-level business and performance support across the Trust, bringing together insight, governance and practical action to strengthen operational delivery. Working with service leaders, analysts and partners, you will coordinate assurance activity, identify emerging risks and opportunities, and ensure complex information is translated into clear priorities and decisions.
- Lead the preparation and coordination of operational assurance activity, ensuring leaders receive accurate, timely and meaningful information.
- Work in partnership with operational teams and analytical colleagues to improve performance, governance and service planning.
- Support priority programmes and service developments, using evidence to track progress, resolve issues and maintain momentum.
- Interpret complex data, test its reliability and present a clear, balanced narrative for senior audiences.
- Build trusted relationships across organisational boundaries and communicate with confidence, diplomacy and credibility.
- Manage competing priorities with autonomy, sound judgement, resilience and close attention to detail.
- Bring strong business management, analytical and problem-solving skills, alongside a commitment to Caring, Pioneering and Inclusive ways of working.
*Proposed interview date: 29th October 2026*
About us
- A big thank you for considering joining us at Hertfordshire Community NHS Trust
- You'll find it a great place to work with many benefits offered to you as a member of our staff
- We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities
- Our staff are proud to be Caring, Pioneering and Inclusive in their work to help achieve the Trust vision
- We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages
- We are proud to be an armed forces friendly employer and support the employment of the armed forces community, including veterans, spouses and partners. For more information, contact hct.armedforces@nhs.net
We don't want you to miss out so we'd like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible - Apply now
You've made a great decision to apply to join to HCT - we're looking forward to taking the next steps of the journey with you
Job description
Job responsibilities
Responsibilities/Accountabilities:
- Arrange and administer monthly Operational Assurance and Support meetings, ensuring all necessary information is collated for effective governance, and that appropriate information and escalations are shared with the Executive Assurance and Support meetings.
- Support operations with general business management requirements, acting as a key contact for business processes.
- Lead and support priority service areas, including Hospital at Home and other identified initiatives.
- Collaborate closely with the Operational Business Partner Data Analyst (Band 7) to ensure integrated business and performance management.
- Communicate and interact with a wide range of stakeholders, including senior managers, service leads, and external partners.
- Manage the administration and coordination of business information to support decision-making.
- Accountable for the accuracy and timeliness of information provided for governance and operational meetings.
- Participate in policy/service development and improvement activities as required.
- May hold delegated responsibility for budgets or resources, depending on service needs.
- Ensure high standards of patient/customer care in all business management activities.
- Operate with a degree of autonomy, under the management of the Head of Business Information and Performance.
- Maintain resilience and professionalism in a role that may require high levels of mental and emotional effort, including dealing with unpredictable situations and occasionally distressing or demanding elements
- Undertake regular audits on data to ensure that reports are accurate
HCT will prioritise recruitment of workers living in England under the new immigration rules for care workers effective from 9 April 2025. Employers must first prove that they have attempted to recruit a worker from within England who needs new sponsorship. This ensures that those who came to the UK to pursue a career in adult social care can do so.
Person Specification
Qualifications
- Relevant qualifications and previous experience in business management, performance management, or a related field.
Experience
- Proven experience in performance reporting, governance, and business planning within healthcare or similar complex environments.
- Advanced proficiency in Microsoft Excel
- Ability to interpret and present complex data clearly to varied audiences.
- Strong organisational, communication, and problem-solving skills
- Ability to work collaboratively and build effective relationships with colleagues and stakeholders
- Regularly responsible for providing training in own discipline
- Understanding of NHS performance frameworks, governance standards, and contractual requirements
- Familiarity with health service reforms and operational performance standards
- Experience with capacity and demand modelling
- Knowledge of statistical process control and benchmarking frameworks
- Ability to lead and develop change initiatives
- Resilience and professionalism in handling demanding or unpredictable situations
- Commitment to the Trust's values: Caring, Pioneering and Inclusive
- knowledge of Power BI and SQL desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Hertfordshire Community NHS Trust
Address
Howard Court
Welwyn Garden City
AL7 1BW
United Kingdom
Employer's website
https://www.hct.nhs.uk