Onsite Delivery Partner

Position Overview:

Hexaware Technologies is seeking an experienced Onsite Delivery Partner to lead and oversee our strategic engagement with Yorkshire Water. This role requires a strong, locally based delivery leader who can partner closely with client stakeholders, drive large-scale digital transformation initiatives, and ensure end-to-end governance for a multi‐tower, strategic account.

The ideal candidate brings deep experience in Scaled Agile delivery, Application Maintenance & Support (AMS) engagements, and enterprise‐level program governance. Strong communication, leadership presence, and high client empathy are essential.

Key Responsibilities:

Client & Stakeholder Management:

· Serve as the primary onsite Hexaware representative for the Yorkshire Water account.

· Build trusted relationships with senior client stakeholders, IT leadership teams, and business sponsors.

· Facilitate proactive communication, expectation setting, and issue/risk resolution.

· Represent Hexaware in steering committee discussions, governance forums, and executive briefings.

Delivery Leadership:

· Lead end‐to‐end delivery of digital transformation programs using Scaled Agile (SAFe or similar) frameworks.

· Oversee multiple workstreams, ensuring alignment with enterprise architecture, delivery milestones, and business outcomes.

· Ensure high‐quality delivery across development, modernization, cloud, data, and digital portfolios.

· Coordinate with distributed offshore/nearshore teams to ensure seamless delivery execution.

AMS / Support Engagement Management

· Govern ongoing AMS work covering application support, incident management, problem management, and enhancements.

· Drive continuous improvement, automation, and efficiency within support and operations.

· Ensure SLA adherence, service stability, and client satisfaction across BAU support functions.

Account Governance & Financial Management

· Own governance across a strategic account covering budgeting, quarterly planning, forecasting, and contract compliance.

· Monitor financial performance, staffing, margin optimization, and operational KPIs.

· Implement structured governance processes including weekly status reports, monthly reviews, risk logs, and audit readiness.

· Identify upsell/cross‐sell opportunities and support strategic account growth.

Team Leadership:

· Lead and motivate onsite/offshore delivery teams, ensuring performance, collaboration, and capability development.

· Promote a culture of transparency, lean execution, and high accountability.

Required Experience & Skills:

· 12+ years of IT delivery experience, with at least 5+ years in onsite client‐facing roles.

· Strong expertise in Scaled Agile / SAFe delivery models.

· Proven experience leading large digital transformation engagements.

· Hands‐on experience governing AMS / support programmes in complex enterprise environments.

· Prior experience managing multi‐tower accounts valued at £10M+.

· Excellent stakeholder management, communication, and negotiation skills.

· Ability to work effectively with global, distributed teams.

· Strong understanding of contract management, delivery governance, and financial oversight.

· Local to Leeds/Bradford or adjacent areas (preferred for onsite presence).

Desirable Skills:

· Water/Utilities industry experience (advantageous).

· Certifications in SAFe, PMP, ITIL, or similar frameworks.

· Familiarity with cloud platforms (Azure), data modernization, and DevOps practices.