Client Delivery Executive

Job Title: Client Delivery Executive (CDE)

Location: UK (with travel across data centre sites)

Department: Client Experience

Reports To: Head of CDEs

Role Overview

This role serves as the single point of accountability for client service delivery across critical environments for a Data Centre Operator. You will lead the client experience journey-building trusted relationships, managing onboarding, addressing issues, and ensuring service excellence across all post-sales activities.

Key Responsibilities

• Act as the main liaison between the client and internal teams to ensure service delivery meets expectations
• Build strong, long-term client relationships and lead regular service reviews
• Coordinate onboarding, site familiarisation, and ongoing support
• Manage and resolve client issues quickly and effectively
• Support order management by capturing requirements and liaising with internal departments
• Drive continuous improvement in service delivery and client engagement
• Assist with audits, site tours, workshops, and reporting on service performance

Skills & Experience

• Strong background in data centre service delivery
• Excellent stakeholder management and communication skills
• Ability to build rapport quickly and act as a trusted advisor
• Commercially aware with solid understanding of operations and client requirements
• Highly organised, detail-oriented, and confident working independently
• Strong problem-solving skills and a proactive mindset
• IT literate, especially in Microsoft Office
• Experience handling sensitive information in confidential environments

Additional Requirements

• Willingness to travel to client/data centre sites
• Eligible for Security Clearance (SC)
• Full UK driving licence and access to a vehicle

Please apply below.