Account Manager

Account Manager - Game Provider

Responsibilities:

• Serve as the primary point of contact for a portfolio of game provider clients, managing day-to-day relationships.
• Conduct regular business reviews to assess performance and align on strategic goals.
• Identify upsell and cross-sell opportunities within existing accounts to drive revenue growth.
• Lead the onboarding of new clients, coordinating across technical, compliance, and marketing teams.
• Monitor client KPIs including game performance, player engagement, and revenue data.
• Deliver regular performance reports and data-driven recommendations to clients.
• Collaborate with internal teams to champion client needs and provide market feedback.
• Manage contract renewals and negotiate commercial terms in line with business objectives.
• Resolve client issues promptly, acting as an escalation point for complex queries.
• Maintain accurate and up-to-date records in the CRM system.

Requirements:

• 4+ years of account management or client success experience, ideally within iGaming or technology.
• Proven ability to manage B2B client relationships at a senior level.
• Strong commercial acumen with an understanding of revenue drivers in the gaming industry.
• Excellent communication and presentation skills, with confidence engaging C-suite stakeholders.
• Highly organised with the ability to manage multiple accounts and priorities simultaneously.
• Experience with CRM platforms such as Salesforce or HubSpot.
• Data-driven mindset with the ability to interpret analytics and reporting tools.
• Familiarity with game integration processes or RGS platforms is advantageous.
• Knowledge of iGaming regulatory frameworks (UK, MGA, etc.) is a plus.