Operations & Delivery Lead

Operations & Delivery Lead Salary: £75,000-£85,000 + Bonus + Benefits Location: Liverpool (Hybrid - 2 days in office, Mon & Tues) Employment: Full Time, Permanent

This is an opportunity to join a fast-growing, tech-enabled business operating in a dynamic, high-growth environment. The business is scaling and investing in how it operates, with a clear focus on improving alignment, visibility, prioritisation and execution across teams.

You'll be joining at a pivotal stage where the business needs greater operational structure and delivery discipline to support continued growth, whilst maintaining the agility and pace of a scaling SME.

This is a highly visible role with direct exposure to senior leadership, including the CEO, and genuine opportunity to influence how the business operates and scales.

The Role

As Operations & Delivery Lead, you will sit at the centre of the business, responsible for driving operational execution and delivery alignment across multiple teams including commercial, marketing, product, data and engineering.

This is a hands-on role focused on ensuring priorities are clear, work remains visible, teams stay aligned, and delivery commitments are achieved across both BAU activity and strategic initiatives.

You will own the operational rhythm of the business, helping create clarity, accountability and momentum across teams whilst ensuring business priorities translate into consistent execution.

Operations & Delivery Lead Responsibilities:

• Run the weekly operational and delivery cadence, ensuring clear priorities, accountability and progress
• Manage cross-functional execution across multiple teams and workstreams
• Own and optimise delivery tooling (Jira), including workflows, boards, reporting and visibility
• Ensure all work is visible, prioritised and aligned to business objectives (OKRs)
• Balance BAU operational activity with project work and new initiatives, managing trade-offs effectively
• Identify and resolve operational bottlenecks, delivery risks and capacity constraints
• Coordinate activity across teams, ensuring alignment and clear ownership
• Improve operational processes, introducing lightweight structure and efficiencies where needed
• Act as the bridge between technical and non-technical teams, ensuring effective communication and execution
• Drive accountability and follow-through across the organisation
• Support resource planning, forecasting and operational decision-making

Operations & Delivery Lead Benefits:

• £75,000-£85,000 salary (depending on experience)
• Annual company bonus (eligibility criteria applies and company performance dependent)
• Informal hybrid working model (3 days working from home, 2 days office-based on Monday & Tuesday)
• High-impact role with visibility across the entire business
• Opportunity to shape and improve how the business operates as it scales
• Work closely with senior leadership, including direct exposure to the CEO
• Join a growing, ambitious business with strong momentum

Operations & Delivery Lead Requirements:

This role would suit someone who is:

• Experienced in Operations, Delivery or Programme Leadership within fast-paced environments
• Strong in cross-functional coordination across technical, commercial and operational teams
• Hands-on with Jira, including workflows, reporting and delivery visibility
• Experienced in prioritisation, capacity planning and balancing competing demands
• Comfortable working with OKRs or similar planning frameworks
• Confident driving accountability and influencing stakeholders at all levels
• Pragmatic, organised and able to bring structure to a growing business

To Be Considered:

Please either apply by clicking online or emailing me directly to