Technical Service Manager

Technical Service Manager
Location: Redhill
Salary: Up to £52,000

About the Role
We're looking for a proactive and technically strong Technical Service Manager to take ownership of UK Government support cases within Commercial Satellite Communication Services (CSCS4). Reporting into the Senior Technical Service Manager, you'll play a vital role in managing service cases, working closely with MoD teams, field engineers, and internal stakeholders to ensure SLA/KPIs are met and customer satisfaction remains at the highest level.

This role is hands-on, varied, and requires strong technical knowledge alongside excellent organisational and communication skills.

Technical Service Manager Responsibilities:

• Manage and drive support cases from initial report through to resolution.
• Work closely with MoD engineering and project teams, ensuring effective communication and technical support.
• Coordinate with internal resolver groups and provide senior management briefings.
• Oversee logistical and technical arrangements for service visits, ensuring efficiency and compliance.
• Support documentation creation, trend tracking, and process improvement initiatives.
• Provide training to 1st and 2nd line support staff, and assist with onboarding of engineers.
• Assist in launching new government services and delivering minor projects as required.
• Ensure sufficient spares management and procurement in line with operational needs.

Technical Service Manager Requirements:

• Royal Navy technical communications experience across COMSAT, MILSAT, MNE, and Message Handling.
• Technical knowledge of electrical/electronic systems, IT networking, and satellite communications.
• Understanding of wider MoD networks across land and sea.
• Ability to hold or obtain DV Security Clearance (essential).
• Strong problem-solving skills, able to prioritise and make independent decisions.
• Excellent communication, customer focus, and stakeholder management abilities.
• ITIL knowledge advantageous.
• Flexible approach with willingness to travel.

Why This Role?

• Opportunity to play a key part in supporting UK Government operations.
• Work on high-profile defence communication projects.
• Join a respected organisation with scope for development and influence.
• Be at the forefront of satellite communications and secure networks.

To be considered:
Please either apply online or email me directly at . For further information, please call me on / .

By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.

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