Account Manager

Account Manager

B2B AI Fashion Marketplace Startup

London (Hybrid, 3-4 days office)

£50k-£55k base + 30% bonus + equity & benefits

At Hired By Startups, we're working with a fast-growing, well-funded recommerce startup, building the infrastructure powering the global secondhand clothing trade.

Backed by prominent US and European VCs, this startup has tripled in size year-on-year and built an AI-powered platform that's digitising what has historically been a completely manual, offline supply chain.

This is a high-impact account management role. You'll own a portfolio of marketplace customers across the UK and US, driving retention and growing wallet share month on month. It's competitive, commercially demanding, and not a passive relationship management job. If that excites you, keep reading.

About the role

As Account Manager, you will:

• Own a portfolio of marketplace customers, driving 10-20% month-on-month growth in retention and wallet share.
• Act as the single point of contact for resellers, vintage stores, and enterprise buyers.
• Re-engage lapsed accounts, understanding why they churned and building compelling reasons to return.
• Use WhatsApp, email, calls, and curated stock recommendations to keep customers active and expanding.
• Build AI-powered workflows to scale your ability to manage more accounts at higher quality.
• Feed customer insights back to product, operations, and supply to drive platform improvements.

About you

As Account Manager, you'll need:

• 2+ years in a commercial or account management role, ideally at an early-stage or high-growth company.
• Experience working with SMBs, independent retailers, or entrepreneurs, not long enterprise procurement cycles.
• An AI-first mindset. You've built workflows, automated tasks, or implemented AI tools in your day-to-day in the last 6 months. This is a hard requirement.
• Comfort with ambiguity. You've thrived in environments where the playbook didn't exist yet.
• Strong relationship skills across multiple channels, from WhatsApp to in-person.
• Self-motivated and commercially driven. You own your numbers.
• Experience in sales or customer success with revenue targets would be a bonus.

Benefits

As Account Manager, you can expect:

• £50k-£55k base salary
• 30% performance bonus, tied to portfolio growth and retention
• Generous equity options
• Comprehensive healthcare
• Shoreditch HQ (3-4 days per week)
• Access to founders and a genuinely flat, fast-moving team

If you're a commercially driven Account Manager, looking to join a high-growth startup with real impact and serious earning potential, apply now.

At Hired By Startups, we help high growth startups hire exceptional commercial talent. Visit our website for more information.