Environment & Delivery Manager

Job Description:

Environment & Delivery lead under the Hotels & Restaurant tower, ensuring Opera platform stability with planned maintenance, controlled change, and smooth BAU operations. This role sits at the intersection of environments, releases, incidents, automation, and stakeholder coordination, with a strong focus on reducing risk and improving operational efficiency.

Key Responsibilities

Environment Management

• Own and manage lower environments and production readiness for Opera Cloud and related integrations.
• Coordinate environment availability, property refreshes, access, and readiness for projects, testing, automation, BAU, and releases.

Release & Change Governance

• Lead CAB / Change reviews, release scheduling, and deployment coordination.
• Ensure changes are risk-assessed, sequenced correctly, and communicated clearly.

Operational Stability & Incident Support

• Support P1/P2 incident triage, RCA discussions, and PIR follow-ups.
• Act as a bridge between BAU, product teams, vendors, and delivery partners.

Automation & Process Improvement

• Support automation initiatives to reduce manual effort and improve consistency. o Provide necessary technical & architectural guidance and planning support.
• Coordinate and support for completing infrastructure requirements.

Stakeholder Management

• Work closely with Commercial, Product, BAU, Vendors (Oracle / Partners) to unblock delivery and maintain confidence in platform operations.